Accessibility Manager

Live Nation (Music) UK Limited; Preston; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

generous vacation

healthcare

retirement benefits

student loan repayment

tuition reimbursement

six months of paid caregiver leave

Roadie Babies live event access

exclusive employee ticketing program

Job summary

Cuffe & Taylor is seeking an Accessibility Manager to lead accessibility planning and delivery for concerts and events in the UK, including on-site support and post-event reporting.

The role requires strong knowledge of accessibility law, project management, and collaboration with disability organisations, with travel to multiple venues and weekend work during festival seasons.

Qualifications

• Strong understanding of accessibility requirements and disability inclusion in a customer-facing environment.
• Detailed project management / planning experience.
• Ability to work efficiently under pressure and tight deadlines.
• Excellent organisational and administrative skills.
• Excellent IT skills including Microsoft Office and Excel.
• Knowledge of relevant accessibility legislation and best practice (e.g. Equality Act 2010, Access Card scheme).
• Experience liaising with disability and inclusivity organisations, advocacy groups or service providers.

Responsibilities

• Develop and manage systems, workflows, and procedures for accessible ticketing across all events.
• Coordinate with partners (Nimbus, Ticketmaster) for accurate information and reporting.
• Align with Live Nation Accessibility Charter.
• Create Accessibility Management Plans, fan-facing packs, and staff handbooks.
• Ensure accessibility information is accurate across digital platforms.
• Project manage and deliver accessible facilities on-site for a safe, inclusive experience.
• Build relationships with disability organisations and services to enhance accessibility.

Skills

Accessibility knowledge

Project management

Organisational skills

MS Office/Excel

Stakeholder engagement

Negotiation

Tools

Nimbus

Ticketmaster

Job description

Job Summary

Company: Cuffe and Taylor Department: Operations Location: Preston or London (UK) with some travel required Reports to: Senior Event Manager Working Hours: 09:00am - 17:00pm, 40 hours per week with extra weekend working throughout festival season onsite Job Type: Fixed term, 12 months

Company

The Company Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. Cuffe & Taylor is one of the UK’s leading live music, theatre and entertainment promoters, delivering major concerts, festivals and tours across the UK and internationally. The company has worked with some of the world’s biggest artists, including Diana Ross, Lionel Richie, Britney Spears, Kylie, Lewis Capaldi, Sam Fender, Stevie Wonder, Justin Timberlake, Noah Kahan, Alanis Morissette, Robbie Williams, Richard Ashcroft, Becky Hill, Biffy Clyro and Fatboy Slim. Its extensive outdoor portfolio includes Lytham Festival, Blackweir, Live at Powderham, Scarborough Open Air Theatre, Live at The Piece Hall, Blenheim Palace Festival, Bedford Summer Sessions, Depot Live at Cardiff Castle, Forest Live and Live at Lincoln Castle. Cuffe & Taylor also operates a successful UK and international theatre touring division, programming thousands of performances across live entertainment, podcasts, screen-to-stage adaptations and musical theatre. In 2023, its original production Hey Duggee – The Live Theatre Show won the Olivier Award for Best Family Show.

Role Description

The Accessibility Manager will be a key member of the Operations team, responsible for the planning and delivery of accessible ticketing, facilities and services across Cuffe & Taylor events. The role covers all aspects of accessibility management, including systems and process development, on-site delivery, stakeholder engagement and reporting, while working closely with Ticketing, Event Management, Marketing and external disability and inclusivity suppliers and organisations.

We are looking for someone with excellent organisational, communication and relationship-building skills who can manage multiple priorities in a fast-paced live events environment, with a genuine commitment to inclusivity and improving the fan experience.

Previous experience within accessibility management, event management, disability services or customer services would be beneficial, particularly within live music, festivals, touring or large-scale outdoor events.

Flexibility and a willingness to travel and work on site, including evenings and weekends during event periods, will be essential.

Who you are

Competencies / Skills / Knowledge / Experience

• Strong understanding of accessibility requirements and disability inclusion in a customer-facing environment
• Detailed project management / planning experience
• Ability to work efficiently under pressure and tight deadlines
• Excellent organisational and administrative skills
• Excellent IT skills including Microsoft Office and Excel
• Extremely well organised and self‑motivated
• Knowledge of relevant accessibility legislation and best practice (e.g. Equality Act 2010, Access Card scheme)
• Has had accessibility awareness training
• Experience with ticketing systems (e.g. Nimbus, Ticketmaster)
• Event Management training
• Experience liaising with disability and inclusivity organisations, advocacy groups or service providers
• Experience in negotiation with suppliers and partners
• Knowledge of live music industry and event management experience

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

Genuine empathy and commitment to inclusivity

Confidence to lead and manage

Excellent communication skills

Excellent organisational and administrative skills

High level of integrity and discretion

Flexibility

Maturity and level‑headedness

Proactive approach to problem solving

What the role includes

Develop and manage systems, workflows, and procedures for accessible ticketing across all Cuffe & Taylor events, including accessible applications. Coordinate with partners (e.g., Nimbus, Ticketmaster) to ensure accurate, up-to-date information and provide regular updates to directors, event managers, and relevant teams on accessible ticket allocations and reporting.

Collaborate with the Live Nation team to maintain alignment with the Live Nation Accessibility Charter.

Develop and maintain comprehensive Accessibility Management Plans (C&T Accessibility Charter), fan‑facing accessibility packs/FAQs, and accessibility handbooks for staff and volunteers.

Ensure accurate, consistent accessibility information is available across digital platforms.

Effectively project manage, report on, and operationally execute the delivery of accessible facilities for our events, providing a safe, inclusive, and accessible experience for all accessible customers, artists, partners, staff, and volunteers.

Develop and sustain strong relationships with disability and inclusivity organisations, advocacy groups, and service providers to enhance accessibility delivery and community engagement.

Stay informed on accessibility innovations and best practices within the live music and events industry.

Conduct on‑site audits of accessibility facilities, capturing images and detailed notes to support post‑event reviews and responses to feedback or complaints.

Debrief events, gather, and report on fans feedback and insight, utilising this to influence business strategy and improve future service delivery for fans.

Provide support to the event management team as required, both on‑site and in administrative tasks.

Monitor accessibility and customer service on‑site during events.

Undertake ad‑hoc duties as required.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Application Deadline

Wednesday 14th October 2026.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program