Access to Health Records Case Handler

NHS; Llandudno; Remote; GBP 27,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is recruiting for an Access to Health Records Case Handler at Llandudno General Hospital. The role supports GDPR compliance and Data Protection Act requirements, handling subject access requests for patient records within a busy service.

The post involves processing records, maintaining confidentiality, and coordinating with the ATHR team. Welsh language ability is desirable; travel between sites may be required.

Qualifications

• NVQ Level 3 or equivalent qualification/ work experience.
• Knowledge of GDPR 2018, Data Protection Act 2018, and Access to Health Records Act 1990.
• Understanding of confidentiality and data handling principles.
• Evidence of continual professional development (CPD).
• Experience of managing multiple document types and ICT systems.

Responsibilities

• Support ATHR Service to ensure compliance with GDPR/DP Act and related legislation.
• Locate, extract, and scan patient records for subject access requests in a timely manner.
• Be the first point of contact within the Health Board for ATHR caseloads and ensure efficient end-to-end processing.
• Escalate delays to meet legislative timescales and maintain audit trails.
• Demonstrate ability to work autonomously and travel between sites as required.

Skills

Strong communication skills

Experience with Microsoft packages

Administrative experience

Autonomous working

Accuracy under pressure

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Main area Administration and Clerical Grade Band 3 Contract Permanent Hours

• Full time
• Job share

37.5 hours per week (This is Full time Position but open to job share dependent on candidates) Job ref 050-AC239-1026

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Llandudno General Hospital Town Llandudno Salary £26,813 - £27,890 per annum, pro rata Salary period Yearly Closing 29/10/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Job overview

An exciting opportunity has arisen to be part the Access to Health Records Service for the Health Board. The role plays a key part in supporting compliance with Data Protection Act 2018 and the General Data Protection Regulation (GDPR) with specific regards to the processing of subject access requests for patient records.

If you are someone with great communication skills, extremely organised, process driven and able to provide accountability and assurance around the processes involved when handling a subject access request, then this job could be for you.

You may already have experience of working within this field, or are looking for a new challenge in a new role within a new service in which you can draw on the knowledge, skills and experience you have to offer. You will be part of a team that will help to enable compliance with, and provide assurance on, requirements within the data protection legislation.

We would expect the candidate to already have good understanding of Data Protection and GDPR, however, further specialised training will be offered as part of the development of the role. Base to be agreed with successful applicant as can be Wrexham Maelor Hospital or Llandudno General Hospital.

Access to Health Records Support Managers

[e-mail] / [e-mail]

Main duties of the job

Support the Patient Records Service on the delivery of set objectives to ensure policies and procedures are followed in compliance with; General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, Access to Health Records Act 1990, and BCUHB Health Records Management Procedure.

The Access to Health Records Case Handler will be working in a highly pressurised office environment to provide a professional and efficient service, ensuring patient records are located, extracted, and scanned in a timely manner, under the supervision of the Access to Health Records Support Manager. The post holder will be expected to work with a degree of autonomy to ensure delivery of subject access compliance and deliver high quality.

To be the first point of contact within the Health Board, supporting the Access to Health Records Case Handlers to ensure all subject access requests for patient records are managed efficiently from start to finish that are received within the Access to Health Records (ATHR) Service ensuring that legislative requirements are adhered to as per the ATHR procedures. Ensure that any delays accessing patient records are appropriately escalated in a timely manner to enable compliance with the legislative timescale.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Detailed job description and main responsibilities

Person specification

Qualifications and Knowledge

• NVQ Level 3 or equivalent qualification/ work experience
• A general understanding of health-related General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, and Access to Health Records Act 1990
• Knowledge and understanding of principles of confidentiality.
• Evidence of continual professional development
• Working knowledge of how to manage multiple document types

Experience

• Experience of working with Microsoft packages
• Strong Communication Skills
• Previous administrative experience
• Managing own individual, large/complex workload
• NHS experience
• Experience of handling sensitive and complex sets of information and situations
• Experience of working with the Data Protection Act and Access to Health Records Act
• Experience of using multiple ICT systems at once.

Skills and Attributes

• Ability to sustain accuracy of work and achieve a consistently high standard under pressure.
• Ability to work autonomously and manage own busy caseload, manage time and make decisions on a variety of tasks and changing priorities
• Ability to recognise and evaluate issues
• Ability to remain calm and professional under pressure.
• Strong verbal and written skills and ability to communicate effectively at all levels within clinical and non-clinical teams.
• Good literacy and numeracy skills, with the ability to analyse and evaluate data to inform improvement recommendations.
• Ability to deal with and respond appropriately to on the spot concerns
• Ability to speak Welsh

Other

• Commitment to placing the patient at the heart of what we do
• Self-motivated, hardworking and enthusiastic
• Present self in a professional manner, being courteous, respectful and helpful.
• Good interpersonal skills and ability to empathise.
• To respect confidentiality and the rights of the patient
• Ability to exert light/moderate physical effort when handling casenotes and trolleys
• Ability to travel between sites.
• Ability to adapt to new ways of working and contribute to service improvement

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Name Nia Hughes Job title Access to Health Records Support Manager Email address [e-mail] Telephone number 03000 852165 Additional information

For further details / informal visits contact:

Ashleigh Baskeyfield / Nia Hughes

Access to Health Records Support Managers

Email: [e-mail] / [e-mail]