Academy Operations Manager

Norwich City Football Club; Colney; On-site; GBP 30,000 - 45,000; Full time

Job summary

Norwich City Football Club is seeking an Academy Operations Manager to oversee the logistical running of their academy. The role requires strong leadership and organisational skills to manage schedules, support staff, and ensure effective operations within a Category 1 Academy environment. Successful candidates will enjoy a range of benefits, including complimentary matchday tickets and enhanced leave policies.

Benefits

Complimentary matchday ticket

25 days annual leave + bank holidays

Enhanced family leave policies

Pension Scheme

Access to wellbeing support and GP services

CPD opportunities and development pathways

Qualifications

• Ability to create and maintain accurate documentation.
• Highly computer literate with database knowledge.
• Strong attention to detail and independent work skills.

Responsibilities

• Management of scheduling, matchday events, and logistics.
• Support the Academy Manager with planning and administration.
• Conduct weekly Academy Operations meetings.

Skills

Team Management

Organisational Skills

Communication

Data Analysis

Education

Experience in Operations Management

Tools

Microsoft Word

Microsoft Excel

Job description

An exciting opportunity has arisen for an experienced candidate to join the Norwich City Football Club Academy in the role of Academy Operations Manager. This is an excellent role for someone who is a strong leader with excellent organisational and logistical skills, and the ability to thrive under pressure while delivering the needs of a Catergorie 1 Academy.

The Academy Operations Manager will work closely with the Academy Manager to ensure the effective logistical running of the Academy.

To role is also responsible for managing effective and efficient operational support to the Academy.

Key tasks/responsibilities include, but are not limited to:

• Management of Scheduling, Matchday Events, Festivals, Tours
• Transport and Logistics
• Academy Operational Policies and Procedures
• Support the Academy Manager and Head of Football Development with planning, scheduling and administration of the Academy
• Manage and oversee the Academy calendars for scheduling purposes, liaising with internal and external stakeholders with support of the Academy Operations Assistant.
• Manage and oversee Academy matchday events alongside the Academy Manager and Academy Games Programme Co-ordinator .
• To further support the Academy Manager in overseeing the daily operation of the Academy.
• Conduct weekly Academy Operations meetings to ensure the week runs smoothly.
• Ensure due diligence is done on all tours (International and Domestic).
• Ensure there are open channels of communication between all departments within the Academy.
• Any other duties appropriate to the skills and experience of the position holder as deemed necessary.
  
  

This is an excellent role for someone equipped with excellent organisational and people management skills.

All applicants should have the following qualifications:

• Ability to manage a team.
• Highly computer literate (with excellent abilities on Word, Excel and ideally database knowledge and application).
• Ability to create and maintain accurate/accessible and organised documentation.
• Excellent communicator, both written and verbal, who places high value on attention to detail.
• Ability to analyse data and information.
• Ability to work independently and with internal and external teams.
  
  

Successful candidates will benefit from a comprehensive range of club benefits. This includes (but is not limited to):

• Complimentary matchday ticket for home fixtures
• 25 days annual leave + bank holidays
• Enhanced family friendly leave policies
• Pension Scheme with Royal London
• Access to Reward Gateway recognition and discount platform
• Enhanced CPD opportunities and structured professional development pathways.
• The opportunity to get involved in wider club initiatives through a variety of Working Groups.
• A range of wellbeing support, including 24/7 access to a GP for employees and their dependents, as well as access to gyms and exercise classes at both Carrow Road & Avant Training Centre.
  
  

The Employee must at all times carry out their responsibilities with due regard to the Norwich City Football Club policies and procedures, in particular Compliance, Health and Safety, Safeguarding, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.

Closing date: Thursday, July 8, 2025

Don’t miss out on this fantastic opportunity to join the Canaries, click ‘Apply’ now to become our Academy Operations Manager.

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club are an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.