Academic Administrator

Unibridgegroup; Luton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Free onsite parking

Career progression

Job summary

Green Valley Academy is seeking an Academic Administrator to provide high-quality support across Academic Services and Registry, ensuring smooth student lifecycle management from enrolment through to graduation.

The role maintains accurate student records, supports academic operations and delivers excellent customer service to students, academic staff and professional services teams while upholding GDPR and data protection requirements.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum two years' experience in an administrative role.
• Experience in customer-focused environments.
• Experience maintaining accurate records and databases.
• Experience managing multiple priorities and meeting deadlines.
• Experience using Microsoft Office (Word, Excel, Outlook).
• Experience in Higher Education or Further Education.
• Experience in Academic Services, Registry or Student Administration.
• Knowledge of student lifecycle administration.

Responsibilities

• Maintain accurate and up-to-date student records across information systems.
• Process enrolments, registrations, withdrawals, suspensions, transfers and changes to student records.
• Ensure documentation is complete, accurate and securely maintained.
• Maintain electronic filing systems and GDPR-compliant audit trails.
• Support attendance, progression and assessment processes.
• Assist timetable administration and programme-related enquiries.
• Produce letters, transcripts and other academic documents.
• Support examination boards, assessment administration and results processing.
• Respond to student and staff enquiries promptly and professionally.
• Ensure compliance with policies and data protection requirements.
• Carry out data quality checks and resolve discrepancies.
• Support internal audits, quality assurance reviews and regulatory reporting.
• Maintain professionalism and confidentiality.

Skills

Excellent organisational skills

Attention to detail

Written and verbal communication

Customer service

Prioritise workload

Independent and collaborative work

Confidentiality handling

Problem-solving

Education

Bachelor's degree or equivalent

Minimum two years' admin experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

• Department: Academic Services / Registry
• Reporting To: Academic Services Manager
• Location: Green Valley Academy, The Atrium, Burrs Place, Luton, LU1 3BE
• Working Hours: 37.5 hours per week, Monday to Friday (with flexibility during peak periods)

Job Purpose

The Academic Administrator will provide high-quality administrative support across Academic Services and Registry, ensuring the effective administration of the student lifecycle from enrolment through to graduation. The postholder will maintain accurate student records, support academic operations and provide excellent customer service to students, academic staff and professional services teams while ensuring compliance with institutional policies and awarding partner requirements.

Main Duties & Responsibilities

Student Administration

• Maintain accurate and up-to-date student records across approved student information systems.
• Process student enrolments, registrations, withdrawals, suspensions, transfers and changes to student records.
• Ensure student documentation is complete, accurate and securely maintained.
• Maintain electronic filing systems and audit trails in accordance with GDPR requirements.

Academic Services

• Support the administration of student attendance, progression and assessment processes.
• Assist with timetable administration and programme-related enquiries.
• Produce student letters, transcripts, status confirmations and other academic documentation.
• Support examination boards, assessment administration and results processing.
• Respond to student and staff enquiries professionally and within agreed service standards.

Registry and Compliance

• Ensure compliance with Academy policies, awarding partner regulations and data protection requirements.
• Carry out data quality checks and resolve or elevate discrepancies.
• Support internal audits, quality assurance reviews and regulatory reporting.
• Maintain accurate records to support compliance and audit activities.

Student Support

• Provide high-quality customer service to students throughout their academic journey.
• Signpost students to Academic Services, Wellbeing, Student Support and other specialist services where appropriate.
• Support induction, enrolment and student engagement activities.
• Escalate complex academic or welfare concerns to the appropriate team.

Team Working

• Work collaboratively with Academic Services, Admissions, Finance, Quality and Compliance, Academic Staff and Student Support teams.
• Support colleagues during registration, enrolment, assessment and graduation periods.
• Participate in departmental meetings and training activities.
• Contribute to continuous improvement initiatives within Academic Services.

General Responsibilities

• Maintain professionalism, confidentiality and accuracy in all aspects of the role.
• Comply with Academy policies, procedures, GDPR and Health & Safety requirements.
• Promote Equality, Diversity and Inclusion in all aspects of the role.
• Undertake continuous professional development.
• Carry out any other duties appropriate to the grade of the role.

Person Specification

Essential Qualifications

• Bachelor's degree or equivalent relevant professional experience.
• Minimum two years' experience in an administrative role.
• Experience working within a customer-focused environment.
• Experience maintaining accurate records and databases.
• Experience managing multiple priorities and meeting deadlines.
• Experience using Microsoft Office, including Word, Excel and Outlook.
• Experience working within Higher Education or Further Education.
• Experience in Academic Services, Registry or Student Administration.
• Experience using student records systems.
• Knowledge of student lifecycle administration.

Knowledge & Skills

The successful candidate will demonstrate:

• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to prioritise workload and meet deadlines.
• Ability to work independently and collaboratively.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong problem-solving and organisational skills.

Personal Attributes

• Professional and reliable.
• Student-focused with a positive and approachable manner.
• Strong sense of accountability and ownership.
• Flexible and adaptable.
• Team player with excellent interpersonal skills.
• Committed to continuous improvement.
• Committed to Equality, Diversity and Inclusion.

Why Join Green Valley Academy?

• Pension Scheme
• Supportive and collaborative working environment
• Free onsite parking
• Career progression opportunities within the Unibridge Group

This version is specifically tailored for Green Valley Academy rather than UKMC and reflects a standalone Higher Education provider while maintaining a professional UK HE standard.