Administrator - Academic Services

GEDU Global Education

Manchester

Hybrid

GBP 21,000 - 27,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave plus public holidays

Workplace pension scheme

Tuition reimbursement for career development courses

Flexible Benefits such as Cycle to Work

Perks@Work discounts platform

Discretionary annual performance bonus

Job summary

A leading education provider is seeking an Administrator for Academic Services based in the UK. The role involves processing student withdrawals, maintaining the Student Record System, and supporting enrolment activities. Candidates should possess strong IT skills, a customer-focused approach, and the ability to work effectively under pressure. Benefits include 25 days of annual leave, a workplace pension scheme, and flexibility regarding work-site travel. Join us to help deliver quality education to students across various campuses.

Qualifications

Higher Education experience required.
Ability to work under pressure and meet deadlines.
Willingness to travel between GBS sites as required.
Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff.
Good attention to detail.
Ability to work well as part of a team.
Ability to work under pressure and to deadlines.
Willingness to travel between university sites and occasional travel off-site.
Ability to handle confidential and sensitive information, within the requirements of GDPR.
At peak periods there may be a requirement to work flexibly and travel between GBS sites.

Responsibilities

Process student withdrawals and interruptions of studies.
Update the Student Record System daily.
Support Enrolment activities for all partners.
Assist in preparing Assessment Boards.
Handle queries via various communication methods.
Input board outcomes into Student Records System.

Skills

Customer/student focused approach

Strong IT skills (MS Office)

Excellent communication skills

Attention to detail

Teamwork

Problem-solving skills

GDPR awareness

Problem solving

Education

Higher education experience

Tools

MS Office

Job description

Administrator - Academic Services

GEDU Global Education

Department: Registry

Location: Leeds, London, Birmingham, Manchester

Contract type: Permanent

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

This role is not eligible for visa sponsorship.

What The Role Involves

Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
Support Enrolment activities for all partners.
Support the administration for the preparation of Assessment Boards.
To deal with queries by telephone, letter, e‑mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
Inputting of board outcomes onto Student Records System.

About You

Higher Education experience
Customer/student focused approach.
Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff
Good attention to detail
Ability to work well as part of a team
Ability to work under pressure and to deadlines.
Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off‑site
Ability to handle confidential and sensitive information, within the requirements of GDPR
At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.

Desirable

A can‑do attitude with well-developed problem‑solving skills
Ability to use initiative and judgement to resolve matters.

What We Offer

25 days annual leave, plus 8 public holidays
1‑day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
Perks@Work discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Seniority level