Absence Admin Support – Detail-Oriented, Customer Focus

Serco Limited; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary reviews

Pension up to 6%

25 days annual leave

Training and development opportunities

Wellbeing programme

Employee discounts

Volunteer days

Job summary

Serco is seeking an Absence Administrator Support to join the MyHR Shared Services team in Solihull. You will manage absence records, support attendance processes, and deliver a professional service to a wide range of stakeholders.

The role involves first-line absence admin, GDPR-compliant record-keeping, and collaboration across the People Services function. 2 days in the office, 37.5 hours/week, FTC 6 months, with a competitive package and 25 days leave.

Qualifications

• Strong communication and written skills.
• Excellent customer service and stakeholder management.
• Good organisational and time-management abilities.
• Ability to manage multiple priorities and meet deadlines.
• Confidential handling of sensitive employee information.
• Understanding of GDPR and data protection requirements.
• Experience with Microsoft Office applications (Outlook, Word, Excel).
• Previous HR/People Services or administrative experience.

Responsibilities

• Provide first-line administrative support for absence management via email and case management systems.
• Support managers and employees with absence-related queries and escalate complex cases.
• Accurately record and maintain sickness absence, family leave and other authorised absences using GoodShape and HR databases.
• Ensure all absence records comply with GDPR and company policies.
• Collaborate with People Services colleagues to deliver high-quality customer experience.
• Document filing and record-keeping.

Skills

Strong communication

Customer service

Organisational skills

Time management

Confidentiality handling

GDPR knowledge

MS Office (Outlook/Word/Excel)

HR/People Services admin experience

Tools

GoodShape absence system

Job description

Serco is seeking an Absence Administrator Support to join the MyHR Shared Services team in Solihull. You will manage absence records, support attendance processes, and deliver a professional service to a wide range of stakeholders.

The role involves first-line absence admin, GDPR-compliant record-keeping, and collaboration across the People Services function. 2 days in the office, 37.5 hours/week, FTC 6 months, with a competitive package and 25 days leave.