A&E Administration Team Leader

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

27-33 days annual leave

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne is seeking an A&E Administration Team Leader to supervise a team of receptionists and clerks within the Emergency Department. The role is permanent, 37.5 hours, Band 3, and focuses on delivering a high-quality administrative service across A&E and Same Day Emergency Care units.

You will ensure safe staffing levels, support HR processes including return to work meetings and appraisals, manage recruitment to the team,

Qualifications

• Experience in supervision and administration within a healthcare setting.
• Ability to deliver HR processes including return to work meetings and annual appraisals.
• Experience in recruitment and rota management.
• Commitment to data quality and strict confidentiality.
• Flexible approach and adaptability to change.

Responsibilities

• Provide administrative support to the A&E Department and Same Day Emergency Care units.
• Lead a team of A&E Receptionists and Clerks, ensuring safe staffing levels.
• Deliver supervision, training, and rota planning for the service.
• Support HR processes including recruitment and annual appraisals.
• Maintain data quality and confidential information handling.

Skills

Leadership

Supervision

Administration

Job description

Permanent - 37.5 hours

As an A&E Administration Team Leader with supervisory and administration experience, you will demonstrate strong leadership skills to a team of A&E Receptionists and Same Day Emergency Care Clerks within the Emergency Department.

A&E Administration Team Leader - Band 3

Permanent - 37.5 hours

As an A&E Administration Team Leader with supervisory and administration experience, you will demonstrate strong leadership skills to a team of A&E Receptionists and Same Day Emergency Care Clerks within the Emergency Department.

You and your team will provide a comprehensive administrative service for the A&E Department and within the Same Day Emergency Care units.

This will include ensuring safe staffing levels, compliance with Trust key performance indicators and supporting HR processes including return to work meetings and documentation, delivery of supervision to staff, support to deliver annual appraisals as well as recruitment to the team. You will be responsible for ensuring efficient, effective and high-quality administration functions within the service.

You will undertake support and training of Receptionists and Clerks within the service in order to ensure that systems are efficient and effective and data quality is maintained.

A flexible approach is essential, as is your ability to become a key contributor to the administrative team whilst using your initiative and adapting well to change.

Unsociable hours will be paid at an enhanced rate.

To be the first point of contact for service users / relatives making an initial enquiry into A&E regarding attendance.

You will be the designated person responsible for the A&E / Same Day Emergency Care clerical team staff training and rota management.

You will provide a range of clerical support to the A&E Admin Supervisor / Assistant Directorate Manager / Bed Managers.

Undertake duties delegated by management and work without supervision.

With the support of the A&E Admin Supervisor, you will plan and circulate the weekly / monthly rota for all Receptionists / Clerks to ensure there is adequate staffing on a daily basis.

The post holder will be undertaking tasks requiring strict confidentiality which may include personal sensitive information.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

• flexible working
• 27-33 days annual leave plus bank holidays
• sick pay
• NHS Pension Scheme
• free eye tests and health checks
• gym discount
• free bicycle loan scheme
• salary sacrifice car scheme
• support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Joanne Goodwin Job title: A&E Administration Supervisor Email address: [e-mail] Telephone number: 0161 922 5065

Available Monday to Friday between 8am and 4pm