999 Clinical Supervisor

South East Coast Ambulance Service NHS Foundation Trust; Gillingham; On-site; GBP 37,000 - 45,000; Full time

Job summary

Join a dynamic team as a 999 Clinical Supervisor, where you'll utilize your nursing or paramedic expertise to provide urgent and emergency care. This role involves working within a multi-disciplinary team, managing emergency calls, and conducting remote triage to ensure patients receive the best care. With a commitment to high-quality service and continuous improvement, this organization values its staff and offers flexible working arrangements. If you're ready for a rewarding challenge in a supportive environment, this opportunity is perfect for you.

Benefits

Flexible working arrangements

Family-friendly policies

Staff engagement networks

Qualifications

• Minimum of two years' experience in an autonomous clinical role.
• Experience in primary, urgent, and emergency care settings.

Responsibilities

• Provide remote triage for emergency calls.
• Support incoming emergency calls and ensure appropriate care pathways.

Skills

Clinical assessment skills

Decision-making skills

Communication skills

Stress management techniques

Mentoring and training skills

Education

Registered Nurse or Paramedic

Tools

NHS Pathways

Job description

Main area 999 Clinical Supervisor - Nurse/Paramedic, clinical Grade NHS AfC: Band 6 Contract Permanent Hours

• Full time
• Part time
• Flexible working

Job ref 278-999CS-0125NW

Site Emergency Operations Centre Town Gillingham/Crawley Salary £37,338 - £44,962 Plus unsocial hours Salary period Yearly Closing 09/02/2025 23:59 Interview date 27/02/2025

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

We would like to hear from Band 6 Paramedics and Nurses with experience in acute medicine/emergency department, primary care and community response teams who would like to join a dynamic team specialising in telephone triage offering urgent & emergency care.

Job overview

999 Clinical Supervisor.

We are looking for registered Clinicians with at least two years’ post registration experience, keen to progress and develop into a new career challenge. You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming emergency calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs.

Main duties of the job

South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Emergency Operations Centres. You will need to be a registered Paramedic or Nurse (Adult) with significant experience of clinical practice in the field of primary care and urgent & emergency care. You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting.

You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are also prerequisites for this role.

Working for our organisation

The role requires:

• Permanent full-time contracts
• 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 999.
• Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.

Training: 8.5 weeks full time NHS Pathways 999, including 1 week CAD training (all Monday-Friday) and 1 week EMA mentoring (shift work).

Person specification

Experience

• Evidence of a minimum of two years in an autonomous role: In primary/urgent and emergency care or Medical ward or Community Response teams.
• Ability to manage risks and defuse stressful situations and aggressive patients, including well developed personal stress management techniques.
• Experience of mentoring/training junior staff and sharing knowledge and skills.
• Experience in remote/telephone assessment and consultations.
• Knowledge of Safeguarding frameworks.
• Knowledge of clinical governance and audit.

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief.

The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Should you require an application form in an alternative format including large print or braille, please contact [e-mail] stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last three years’ history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.