7068 - Operational Delivery Manager Power of Attorney Services

Ministry of Justice; Birmingham; Hybrid; GBP 41,000 - 46,000; Full time

Job summary

The Ministry of Justice is seeking an Operational Delivery Manager for the Office of Public Guardian, responsible for leading performance and managing teams. This hybrid role based in Birmingham and Nottingham will focus on delivering quality services, coaching staff, and promoting a diverse and inclusive workplace. With a salary range between £41,463 and £45,276, this position offers full-time flexible working arrangements and development opportunities in a supportive environment.

Benefits

Annual leave of 25 days, increasing to 30 days

Flexible working options

Training and development opportunities

Pension scheme options

Qualifications

• Proven ability to lead and manage diverse teams effectively.
• Strong communication and stakeholder management skills.
• Experience in implementing change and operational improvements.

Responsibilities

• Manage operational performance and direct line management of unit managers.
• Lead development and coaching in a continuous improvement environment.
• Ensure high-quality service and delivery aligned to business objectives.

Skills

Leadership

Communication

Change Management

Continuous Improvement

Diversity and Inclusion

Education

Relevant Degree or Equivalent Experience

Job description

Role:
Operational Delivery Manager Power of Attorney Services.
Business:
Office of Public Guardian (OPG)
Location:
OPG Birmingham and Nottingham - Hybrid
Grade:
SEO
Salary:
£41,463 to £45,276
Contract Type:
Permanent
Minimum Hours: Full time 37 hours per week

Organisational Overview

Role:
Operational Delivery Manager Power of Attorney Services.
Business:
Office of Public Guardian (OPG)
Location:
OPG Birmingham and Nottingham - Hybrid
Grade:
SEO
Salary:
£41,463 to £45,276
Contract Type:
Permanent
Minimum Hours: Full time 37 hours per week

Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

OPG is aiming to have a Digital Power of Attorney in place that meets our customer and stakeholder needs. We aim to have a multiskilled, flexible workforce, working within office/home-based locations to meet civil service environment.

Our Birmingham office is located centrally within walking distance to Birmingham New Street, Moor Street and Snow Hill train stations as well as the Mailbox and Broad Street. Our Nottingham office is located at Embankment House outside of the city centre.
We are looking for someone who will take responsibility for managing operational performance, people development and efficiency across a business area within Power of Attorney Services (PoAS). Through collaborative working across OPG, MoJ and with suppliers, you will develop and deliver quality services that meet customer needs and makes best use of digital channels, products, and services. You will lead, develop and coach high performing and engaged managers and staff who are motivated and have the capabilities to provide excellent customer service. You will help grow a diverse and inclusive workforce and lead on key people management initiatives to support the recruitment, retention, and development of managers at all levels and front-line staff.
The successful candidate will be expected to work from their base office location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.
One position is based in Nottingham, while two are located in Birmingham. Occasional travel to the site where you are not primarily based may be required. Job description, Duties and Responsibilities - • Leading and managing staff and managers to deliver performance targets, setting priorities, and providing direction and support. • Direct line management of HEO Unit managers across several functions, including developing and coaching them in a continuous improvement environment to deliver outstanding customer service and operational excellence.
• Supporting and contributing to the aims and performance of PoAS to meet Business Plan delivery targets.
• Leading the development of the staff engagement plan and ensuring visibility as a leader.
• Ensuring managers and staff have comprehensive learning and development (L&D) plans and developing effective talent management within teams.
• Role modelling leadership skills and values as set out in the Leadership Statement, with a strong emphasis on diversity and inclusion.
• Collaborating across OPG and with internal stakeholders to ensure high-quality service and aligned delivery of priorities.
• Managing and delivering organisational change through a continuous improvement approach, including leading teams through change with clear, open communication.
• Accountable for delivering specific projects aimed at improving service quality and timeliness to customers.
• Participating in PoAS and Operations Directorate Senior Leadership Team (SLT) to deliver organisational priorities.
• Contributing to workforce planning, including profiling, forecasting, and general resource plans.
• Overseeing HR matters such as performance, attendance, and conduct in line with MOJ policy, while promoting reward and recognition.
• Promoting and implementing equality, diversity, and inclusion, and supporting staff networks and diversity groups.
• Ensuring clear, transparent communication and involving relevant people, including frontline staff, in decision-making where appropriate.
• Undertaking ad hoc projects as required, in line with the post’s skill set.

Essential Skills • Ability to motivate, lead and manage large and diverse teams across different business areas and locations including leading remotely. • Ability to deliver, through others, on the change agenda, alongside the development and implementation of digital services and products.
• Effective delivery of people strategies including L&D, diversity and inclusion and effective staff engagement
• Ability to lead at pace to drive and achieve performance targets and productivity within an Operational environment
• Ability to lead change effectively through effective planning, excellent communication, commitment to transparency and inclusion.
• Strong knowledge of applying HR policies.
Application process This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 1000 words in support of your application based on essential skills. Interview Process If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on: • Strengths relevant to the role
• The following Behaviours at Level 3:

• Leadership (Lead Behaviour)
• Communicating and Influencing
• Changing and Improving
• Managing a quality service

All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.
For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.
If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

The MoJ offers a range of benefits:

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices .You can determine your eligibility at https://www.childcarechoices.gov.uk/ .
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To the Civil Service Commission (details available here )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos .

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Candidate Info Pack 2025.pdf(Job Description Supporting Documents 2)

SEO Operational Delivery Manager.docx(Job Description Attachment)

We will assess your experience for this role via the following methods

Statement of Suitability

Statement of Suitability

Guidance for the Statement of Suitability

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 1000 words in support of your application based on essential skills.

Evidence of Experience

Statement of Suitability

Interview stage assessments

Interview Dates

Expected week commencing 28 July (subject to change)

Behaviours

Leadership

Communicating and Influencing

Changing and Improving

Managing a Quality Service

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here .

Use of Artificial Intelligence (Al)

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.