7.5T Customer Delivery Driver Technician

jlp; Norwich; On-site; GBP 33,000 - 45,000; Full time

Job summary

John Lewis & Partners is hiring a Technician Specialist to install products and service customers at their homes as part of a two-person delivery crew operating a 7.5-tonne vehicle. You will coach fellow drivers, load deliveries with warehouse support, and ensure a safe, courteous customer experience from start to finish.

Heavy lifting is involved, with early start times on a rotational schedule. Evening and Night premium rates apply after hours. Closing date is 26 October 2026.

Qualifications

• Manual C1 UK driving licence (max 6 points).
• DCPC or Driver Qualification Card by day one, and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Excellent verbal communication skills both over the phone and in person.
• Good understanding of technology.

Responsibilities

• Be an ambassador for the John Lewis brand with customer service as a top priority.
• Coach and develop delivery drivers on home installations and customer service.
• Assist with loading the lorry with daily deliveries alongside the warehouse team.
• Show respect for customers' homes and handle issues to find the best solution.
• Install products efficiently and demonstrate operation after installation.
• Keep up to date with new products and technologies to perform at best.
• Maintain a safe working environment.

Skills

7.5-tonne vehicle driving

DCPC

Tachograph Card

Customer-facing

Verbal communication

Technology awareness

Job description

ABOUT THE ROLE

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

You’ll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
• Assembly of a flat pack.

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8060083

Closing Date

October26,2026

Pay

£32,500.00-£44,500.00Annual

Contract Type

Permanent

Hours of Work

06:00 to 17:00 Monday-SaturdayOn a5week rota

Job Level

Partnership Level9

Where You'll Be Working

Bessemer Road Customer Delivery Hub (John Lewis& Partners), Bessemer Road, Norwich, Norfolk, NR46DQ

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, JohnLewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in JohnLewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you