6m contract English, linguistics degree, tech savvy - Client Manager, Central London, £27K

Angela Mortimer Plc- W1D; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise technologique recherche un Case Manager axé sur le client pour un contrat de 6 mois. Dans un environnement hybride, vous serez le principal point de contact pour les clients, offrant des conseils sur les services logiciels et collaborant avec plusieurs équipes pour assurer la livraison d'un service de qualité. Le candidat idéal est proactif, a un bon sens de la communication et une capacité à travailler sur plusieurs tâches sous pression.

Qualifications

• Excellentes compétences en communication écrite et verbale.
• Capacité à travailler sous pression et à gérer plusieurs tâches.
• Expérience prouvée dans un rôle service client ou professionnel.

Responsibilities

• Point de contact principal pour les clients, fournissant des conseils consultatifs.
• Liaison avec différentes équipes pour garantir un service efficace.
• Administration et traitement de documents pertinents.

Skills

Communication verbale et écrite

Attention aux détails

Gestion du temps

Esprit d'équipe

Proactivité

Education

Diplôme en anglais ou expérience pertinente

Tools

Microsoft Office

Job description

6M CONTRACT

Our technology client is seeking a client focused Case Manager to join their office of approx 160pp. Working within a collaborative team.

Acting as the main point of contact for clients providing consultative advice in relation to all aspects of various software services including the collation of transcription, equipment and logistics requirements

Liaising directly with senior clients within the business/legal world, providing information, upselling where appropriate, troubleshooting as required and gathering feedback.

A varied role requiring a tech savvy, fast learner who will quickly develop a knowledge of their software and it's uses, being able to advise as appropriate.

You will also be liaising closely with other teams (Business Development, Production, Software Engineering and Technical Delivery teams) to ensure the delivery of a seamless, efficient service, providing and processing all relevant administration and documentation.

THE PERSON

Bright and engaging, with a willingness to learn and use initiative.

Have excellent verbal and written communication skills (English based degree or relevant experience)

Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.

Proficient in Microsoft Office applications.

A team player with a flexible attitude to meet the changing needs of the business and clients.

Proven track record in a client facing or professional services role (corporate).

Hybrid working 3 days in the office, 2 from home - 9-5.30pm, with occasional remote support outside of core hours.

IMMEDIATE START