[6732A] Control Room Operator *including RRA*

National Highways; South Godstone; On-site; GBP 39,000 - 40,000; Full time

Job summary

National Highways is hiring a Control Room Operator to be the first line of support for roadside calls. You’ll monitor traffic, coordinate responses with emergency services, and guide road users with accurate information from CCTV and live feeds.

The role operates 24/7, 6 days on/3 days off, with shifts including early, late, and nights. Starting salary up to £38,862.50 plus 25% shift allowance and £1500 RRA, rising to £40,400 after 9 months.

Qualifications

• Excellent communication and a calm, solution-focused approach.
• Ability to work shifts as part of 24/7 cover.
• Typing proficiency.

Responsibilities

• Monitor live traffic conditions using CCTV, sensors and data feeds.
• Coordinate immediate responses to incidents, liaise with emergency services and set up closures.
• Provide accurate information to road users and update road signs.
• Work with police, fire services and local authorities to manage incidents.
• Coordinate road maintenance activities ensuring safety and minimal disruption.

Skills

Communication

Problem-solving

Teamwork

Calm under pressure

Typing proficiency

Education

GCSE Maths & English

Tools

CCTV systems

Traffic management software

Job description

Your new role

As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all.

Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.

We’re looking for people to join our diverse and energetic team to manage our road networks.

Our Control Room Operator's operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am – 2.26pm), 3 lates (2pm – 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm – 6.26am), 3 rest.

The starting salary for this role is up to £38,862.50 (made up of base salary plus 25% shift allowance and £1500 RRA) increasing to up to £40,400 (made up of base salary plus 25% shift allowance and £1500 RRA) after 9 months probation.

What you’ll be doing

• Monitoring live traffic conditions, using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real-time data feeds, to keep an eye on traffic flow, congestion, and incidents.
• Incident management, when an incident occurs, such as an accident, breakdown, or severe weather event, ROC operators are among the first to respond. You’ll coordinate the immediate response, which might involve dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.
• Providing accurate and timely information to road users. This can include updating digital road signs (Variable Message Signs), coordinating with local media, and providing updates to traffic information services.
• Working closely with various stakeholders, including the police, fire services, and local authorities, to manage incidents and ensure the safety of road users.
• Playing a role in coordinating road maintenance activities and construction work, ensuring that such operations are carried out safely and with minimal disruption to traffic.

To be successful

We are looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

Some skills and requirements we are looking for include;

• Decision-making and problem-solving skills
• Excellent communication skills and telephone manner
• Ability to work calmly under pressure
• Comfortable with technology and able to quickly learn new systems
• A high level of typing proficiency

Other Requirements

• GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications.
• Prepared to work shifts as part of a 24/7 cover.

A bit about us

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

*Please note, the advert may close ahead of the deadline if we receive a large number of applications.