[6237] Control Room Operator

National Highways; York; On-site; GBP 35,000 - 37,000; Full time

Job summary

Join a dynamic team as a Control Room Operator, where you'll be the first line of support for roadside emergencies. This role involves monitoring live traffic conditions, managing incidents, and collaborating with emergency services to ensure safety on the roads. With a focus on communication and problem-solving, you'll thrive in a fast-paced environment that values integrity and teamwork. Enjoy a rewarding career with opportunities for growth and development while making a real difference in the community. If you are passionate about road safety and enjoy working in a team, this position is perfect for you.

Qualifications

• Strong communication and decision-making skills are essential.
• Ability to manage incidents and collaborate with emergency services.

Responsibilities

• Monitor live traffic conditions and manage incidents effectively.
• Provide timely information to road users and coordinate road activities.

Skills

Decision-making skills

Problem-solving skills

Excellent communication

Telephone manners

Ability to remain calm under pressure

Comfort with technology

High typing proficiency

Education

GCSE Maths and English (Grade C/4 or above)

Tools

CCTV

Traffic sensors

Real-time data feeds

Job description

About The Job

As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades, you’ll be at the heart of it all.

Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic, and incredibly rewarding. We take pride in our work, connecting businesses, families, and communities across the country with passion and dedication.

We’re looking for people to join our diverse and energetic team to manage our road networks in the North West region, based at our Regional Operations Centre in Newton-Le-Willows.

Our Control Room Operatives operate 24/7, 365 days a year, working in shifts: 6 days on, 3 days off. The shifts include:

• 3 early shifts (6am - 2:26pm)
• 3 late shifts (2pm - 10:26pm)
• 3 rest days
• 3 cover shifts (any of the above)
• 3 night shifts (10pm - 6:26am)

The starting salary is up to £35,062.50 (including a 25% shift allowance), increasing to up to £36,512.50 after a 9-month probation period.

Learn more about our Control Rooms!

• Monitoring live traffic conditions using tools like CCTV, traffic sensors, and real-time data feeds to observe traffic flow, congestion, and incidents.
• Managing incidents such as accidents, breakdowns, or severe weather, including dispatching traffic officers, alerting emergency services, and setting up road closures and diversions.
• Providing accurate and timely information to road users via digital signs, local media, and traffic information services.
• Collaborating with stakeholders like police, fire services, and local authorities to manage incidents and ensure safety.
• Coordinating road maintenance and construction activities to ensure safety and minimize traffic disruption.

About You

We seek great communicators and problem-solvers who prioritize safety, take ownership, work effectively in teams, and demonstrate integrity. If you possess these qualities, you'll be a great fit.

Skills and requirements include:

• Decision-making and problem-solving skills
• Excellent communication and telephone manners
• Ability to remain calm under pressure
• Comfort with technology and quick learning of new systems
• High typing proficiency

Other Requirements

• GCSE Maths and English (Grade C/4 or above) or equivalent. Relevant work experience or similar qualifications are also considered.
• Willingness to work shifts as part of a 24/7 schedule.

About Us

At National Highways, we manage and improve England’s motorways and major A roads, ensuring safer, smoother, and more reliable journeys. Our core values are passion, integrity, safety, teamwork, and ownership.

Operations are central to maintaining the strategic road network, addressing over 39,000 customer inquiries monthly, planning maintenance, and responding to incidents across 4,500 miles of roads to enhance customer experience.

We are committed to diversity and welcome applicants from all backgrounds.

Please note, the application deadline may close early if we receive a high volume of applications.