4-Day Week IT Service Desk Analyst

Reed Technology; North East; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Four-day week

Job summary

Reed Technology in Durham is seeking a Service Desk Analyst to join a growing IT function. You will provide hands-on 1st and 2nd line support to colleagues across the organisation, primarily from Durham with occasional travel to Newcastle.

You'll work within a four-day week, helping develop your technical skills while maintaining a stable in-house environment. The role offers scope to contribute to EUC, networking and infrastructure projects as your experience grows.

Qualifications

• Solid foundation in IT support and troubleshooting.
• Experience in IT Service Desk or Helpdesk
• Understanding of incident, problem and change management

Responsibilities

• Provide 1st and 2nd line IT support
• Troubleshooting and resolving incidents
• Manage service requests through to resolution
• Support end-user devices, hardware and mobile tech
• Maintain records of IT equipment and assets
• Carry out routine changes and escalate complex issues
• Support wider infrastructure and networking projects
• Contribute to continuous improvements across IT service

Skills

IT support

1st/2nd line

Incident management

Communication skills

Job description

Reed Technology in Durham is seeking a Service Desk Analyst to join a growing IT function. You will provide hands-on 1st and 2nd line support to colleagues across the organisation, primarily from Durham with occasional travel to Newcastle.

You'll work within a four-day week, helping develop your technical skills while maintaining a stable in-house environment. The role offers scope to contribute to EUC, networking and infrastructure projects as your experience grows.