3rd Line Technical Support - IT

Bodycote; Macclesfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic IT team in a mid-senior level role as a 3rd Line Technical Support Specialist. This position offers the opportunity to work with a diverse range of technologies, from legacy systems to cutting-edge solutions, while collaborating globally across various locations. You will be responsible for resolving incidents and managing IT infrastructure, ensuring optimal performance and security. The role promises exciting challenges and career development within a supportive team culture. If you are passionate about IT and ready to make a significant impact in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Discretionary bonus scheme

Pension match contribution from 4% – 10%

Life Assurance – 2 x annual salary

Employee assistance program

Free parking on all sites

Free refreshments provided

Qualifications

• 5+ years in 3rd line support or similar roles.
• Strong technical background in AD, Exchange, and Office 365.

Responsibilities

• Resolve incidents & requests per ITIL processes.
• Manage Bodycote infrastructure including AD, Servers, and Security.

Skills

Active Directory

Exchange 2016

Exchange Online

Office 365

Azure Services

Remote Desktop

Terminal Services

Networking Fundamentals (LAN/WAN)

Backup Technologies

ITIL Framework

Education

ITIL Certification (Foundation Level)

MCSE

Tools

Microsoft Technologies

VMware

Cisco Technologies

Job description

Bodycote Macclesfield, England, United Kingdom

3rd Line Technical Support - IT

Join Our Team as a 3rd Line Technical Support - IT!

Are you a skilled IT professional looking for a dynamic role that blends hands-on technology work with travel and collaboration across Europe and the US? Bodycote Group IT is seeking a 3rd Line Technical Support Specialist to join our team. This is a great chance to work in a diverse, technically challenging environment with cutting-edge and legacy technologies.

Key Responsibilities:

• Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
• Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish and Chinese.
• Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.

Qualifications, Experience and Skills:

• Minimum of 5 years of experience operating as a 3rd line support or similar.
• Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
• Strong experience with Microsoft, VMware and Cisco technologies.
• Windows server 2003 through 2022.
• Understanding of networking fundamentals (LAN, WAN and Switches).
• Back up technologies, including cloud hosted services and on prem appliances.
• Experience working with Cloud hosted IT Services.
• Antivirus technologies
• Working knowledge of the ITIL framework.

Nice to Have:

• ITIL Certified to Foundation Level
• Dell VxRail
• MCSE
• Nutanix
• Able to speak any other language than English used in other Bodycote locations.

Personal Qualities:

• A highly energetic professional with the ability to drive impact within Group IT, aligning efforts toward a unified vision and goals.
• Strong written and verbal communication skills, with a focus on clarity and engagement.
• Excellent active listening and analytical abilities, ensuring thoughtful problem-solving.
• Adaptable and collaborative, with outstanding interpersonal skills—ready to share knowledge and provide support to IT Ops teams as needed.
• Skilled at interacting with customers, suppliers, and peers at all levels, maintaining a professional and approachable demeanor.
• Open to travel as required.
• A team player, comfortable working in diverse, cross-cultural settings and building strong, positive relationships.

What You Can Expect:

• A diverse range of technologies, from legacy systems to cutting-edge solutions, providing exciting and varied challenges.
• Global collaboration across IT Operations, Security, Audits, and business functions across the organization.
• A friendly, expert team culture that values knowledge-sharing and mutual support.
• Opportunities for career development within a technically skilled and supportive team.

Salary / Package:

• Discretionary bonus scheme
• Pension – match contribution from 4% – 10%
• Life Assurance – 2 x annual salary
• Employee assistance program including wellbeing app
• Free parking on all sites
• Free refreshments provided

Join Bodycote’s IT team and be a key player in driving our technical operations and infrastructure forward. If you’re passionate about IT, thrive in a fast-paced environment, and are ready to grow with a global organization, we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Metal Treatments and Manufacturing