Onsite Desktop Engineer

Capgemini UK; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Capgemini UK is looking for an Onsite Engineer to join their End User Experience team in Manchester. The successful candidate will provide 2nd line support, managing incidents and ensuring quality service for high-profile clients. Applicants should have strong knowledge of Microsoft Windows OS and familiarity with IT service models. This role requires on-site presence and aims to provide hands-on support while fostering an inclusive work environment.

Benefits

Training and development opportunities

Mental Health Champions support

Qualifications

• Strong knowledge of Microsoft Windows OS including configuration.
• Proficiency in Microsoft Office with basic understanding of SCCM.
• Experience with computer peripherals and basic network troubleshooting.

Responsibilities

• Take ownership of 2nd line support responsibilities and resolve incidents.
• Install and configure hardware and troubleshoot issues across devices.
• Collaborate with Level 3 teams for technical issue escalations.

Skills

Knowledge of Microsoft Windows OS

Proficiency in Microsoft Office

Understanding of network technologies

Familiarity with IT service models

Tools

ServiceNow

Job description

About the role you’re considering

We’re excited to offer an opportunity to join Capgemini as anOnsite Engineerwithin ourEnd User Experience (EUE)team. You’ll be supporting a diverse range of high-profile clients across our extensive portfolio. At Capgemini, we believe our people are at the heart of everything we do. That’s why we foster a culture where everyone is encouraged to grow, develop, and thrive.

This role is required to be onsite in Barrow In Furness 5 days per week.

If you are successfully offered this position, you will go through a series of preemployment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

As part of our dedicated EUE team, you will:

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We’ll work with you to accommodate any accessibility or personal needs.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

We’re looking for someone with:

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (e.g., ServiceNow).
• Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
• Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com