3rd Line Support / Project Engineer

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading Managed Service Provider in Newcastle-upon-Tyne is seeking a skilled 3rd Line Support Engineer to join their dynamic team. This role offers the opportunity to work with advanced technologies while providing exceptional support. You will be a key player in resolving complex technical issues, assisting users, and contributing to exciting project rollouts, all within a supportive and collaborative environment.

Qualifications

• Experience in 3rd line support and technical escalation.
• Familiarity with Microsoft 365 and Azure.
• Strong problem-solving skills and team collaboration.

Responsibilities

• Resolve technical problems escalated from 2nd line support.
• Implement large-scale 365 deployments.
• Perform system updates and troubleshoot network issues.

Skills

Azure

Windows

Cybersecurity

Networking

Intune

Entra ID

Job description

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3rd Line Support / Project Engineer, Newcastle-upon-Tyne, Tyne and Wear

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast-growing Managed Service Provider supporting their support team as a final point of technical escalation. This role involves BAU, projects, and offers clear progression paths. The company values its employees, providing a family-like culture and leadership that invests in professional growth.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Resolving Incidents: Addressing technical problems escalated from 2nd line support.
• Project Rollouts: Implementing projects such as large-scale 365 deployments.
• System Maintenance: Performing updates, troubleshooting network issues, and applying patches.
• User Support: Assisting staff with hardware, software, or internet problems.
• Team Collaboration: Supporting the wider 3rd line team with complex issues and projects.
• Documentation: Logging issues, solutions, and system changes.

We are seeking an impressive 3rd Line Support Engineer eager to excel in the MSP space using the latest technology.