3rd Line Support Engineer / Stratford-Upon-Avon

JR United Kingdom; Stratford-upon-Avon; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading environmental compliance and data management services provider seeks a skilled 3rd Line Support Engineer in Stratford-upon-Avon. This role involves providing expert support, leading technical projects, and enhancing cybersecurity initiatives. The position offers a hybrid working arrangement, competitive salary, and a comprehensive benefits package, including a bonus and private medical insurance.

Benefits

Up to 10% bonus

Enhanced holiday package (buy/sell up to 10 days)

Private medical insurance

Subsidised gym membership

Qualifications

• 4+ years of IT support experience with 3rd line support.
• Strong background in Microsoft technologies (Azure, Intune, M365, Teams).
• Experience with SQL and ServiceNow is desirable.

Responsibilities

• Provide expert-level support for up to 400 staff.
• Diagnose and resolve advanced technical problems.
• Lead high-level technical projects and drive cybersecurity initiatives.

Skills

Advanced troubleshooting

Communication

Cybersecurity

Microsoft technologies

SQL

Networking

Job description

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Client:

Opus Recruitment Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

Are you an experienced IT professional with advanced troubleshooting skills and a passion for resolving complex technical challenges? We’ve partnered with the UK’s leading provider of environmental compliance and data management services, who are seeking a skilled 3rd Line Support Engineer to join their dynamic team.

What You’ll Do:

• Provide expert-level support for up to 400 staff, acting as an escalation point for intricate IT issues alongside the support team.
• Diagnose and resolve advanced technical problems, ensuring adherence to SLAs and minimal downtime.
• Lead and contribute to high-level technical projects, including infrastructure maintenance and optimisation of their Microsoft stack (Azure, Active Directory, Windows Server, and beyond).
• Drive cybersecurity initiatives, support ISO 27001 compliance, and enhance business continuity strategies.
• Mentor junior team members and spearhead innovative improvements to IT processes and systems.
• Manage escalated Service Desk tickets with precision, ensuring timely and effective resolution.

Who You Are:

• You bring 4+ years of IT support experience, with a strong background in 3rd line support and advanced troubleshooting.
• You’re a proactive, detail-oriented communicator who thrives in both technical and collaborative environments.
• Deep expertise with Microsoft technologies (Azure, Intune, M365, Teams) is essential.
• Experience with SQL, Endpoint management, and ServiceNow is highly desirable.
• Knowledge of networking and infrastructure is a significant advantage.
• Hybrid working arrangement at their Stratford-Upon-Avon office (4 days in, Fridays from home)
• Up to 10% bonus
• Enhanced holiday package (buy/sell up to 10 days)
• Private medical insurance
• Subsidised gym membership

Is this role of interest? Or do you know someone who might be the perfect fit? Please send a CV to [emailprotected] or apply below.