3rd Line Support Engineer

JR United Kingdom; London; Hybrid; GBP 45,000; Full time

Job summary

A renowned multi-site entertainment company is seeking a 3rd Line Support Engineer to provide high-level IT support in West London. This role involves collaborating with external IT teams and ensuring the effective resolution of operational IT issues. The ideal candidate will have a strong background in LAN, WAN, and Azure, along with experience in managing escalations and training outsourced providers. Join this dynamic team and take the next step in your IT career while enjoying a hybrid work schedule.

Qualifications

• Experience as a 2nd/3rd Line Support Engineer.
• Solid background in LAN, WAN, and Azure.

Responsibilities

• Provide high-level IT support across the company.
• Coordinate installation and implementation of network infrastructure.

Skills

MS Office

O365

Windows Server Support

VMWARE

SQL Server

LAN, WAN & TCP/IP

Physical Networking Infrastructure

PC & Laptop Builds and Repair

AD Integrations and Management

Service Desk Call Logging Tool

Job description

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3rd Line Support Engineer – West London – Westfield (4x a week onsite) - £45k

3rd Line Support Engineer is required to join a renowned multi-site entertainment client, providing high-level IT support across the company and ensuring the prompt resolution of operational IT issues within the UKI business.

The 3rd Line Support Engineer will collaborate with external IT support teams, ensuring they are well-informed about new technology implementations and how to effectively support them. They will also be responsible for coordinating the installation and implementation of network and IT infrastructure. The ideal candidate will have experience as the first escalation point for internal users when external helpdesk providers are unable to resolve issues.

The successful candidate will have experience as a 2nd/ 3rd Line Support Engineer and be looking to take the next step in their career. They will possess a solid background in LAN, WAN, and Azure, with the ability to adapt training materials to ensure new outsourced providers have the necessary skills and knowledge to effectively manage issues and escalations in specific territories.

Key Requirements

• MS Office
• O365
• All OS levels
• MDM
• Windows server support
• VMWARE
• SQL Server
• LAN, WAN & TCP/IP
• Physical networking infrastructure (Cat 5e/6 & fibre)
• PC & Laptop builds and repair
• AD integrations and management
• Service desk call logging tool

Location: West London (4x a week onsite, Friday WFH)