3rd Line Support Engineer

ZipRecruiter; Horsham; On-site; GBP 35,000 - 40,000; Full time

Job summary

Join a dynamic IT solutions provider as a 3rd Line Support Engineer, where you'll support clients and ensure smooth IT operations. This role offers a chance to grow your career in a friendly and motivated team, focusing on delivering innovative solutions to SMEs. You'll manage tickets, provide remote support, and visit client sites, all while developing your skills in a supportive environment. If you're driven and passionate about technology, this is the perfect opportunity to elevate your IT career and make a real impact in the industry.

Qualifications

• Experienced 3rd Line within MSP.
• Detail-oriented problem solver with sound decision-making skills.

Responsibilities

• Handle queries via phone, email, and callbacks.
• Visit client sites for hands-on support.
• Log and manage tickets in AutoTask.

Skills

3rd Line Support

Remote Support

Organisational Skills

Problem Solving

Interpersonal Skills

Tools

RMM Systems

AutoTask

Job description

Job Description

Join a Leading IT Solutions Provider as a 3rd Line Support Engineer!

Location: Horsham (Must be a driver with your own transport)Salary: £35,000 - £40,000 DOE

Hours: Monday - Friday, 09:00 - 17:30

About:Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.

About the Role:As a 3rd Line Support Engineer, you’ll play a vital role in supporting clients, ensuring smooth IT operations, and helping to drive their continued success.

What You’ll Do:

• Handle queries via phone, email, and callbacks.
• Provide remote support using RMM systems and address alerts proactively.
• Visit client sites across the South-East and London for hands-on support.
• Log and manage tickets in AutoTask, keeping clients informed.
• Monitor and maintain backup systems and assist with configurations.
• Identify and share sales opportunities with the Account Management team.
• Propose and implement service improvements to elevate client satisfaction.
• Prioritise tasks effectively, maintaining accurate documentation.
• Deliver projects, installations, and escalations while developing your skills.

What We’re Looking For:

• Experienced 3rd Line within MSP
• Independent worker with strong organisational skills.
• Calm and professional communicator, even under pressure.
• Respectful of confidentiality and sensitive client information.
• Detail-oriented problem solver with sound decision-making skills.
• Team player with excellent interpersonal abilities.
• Technically proficient with a passion for IT and innovation.

If you’re driven, eager to learn, and ready to take your IT career to the next level, we’d love to hear from you!

?? Apply today and join a team where your passion for technology will truly shine!

*For your information*

*Interested? Please send your CV in as a Word format only

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