3rd Line Support Engineer

Ventula Consulting; Greater London; Hybrid; GBP 45,000; Full time

Job summary

An established industry player is seeking a 3rd Line Support Engineer to enhance their IT support team. This role involves resolving complex IT issues and collaborating with external support teams to implement new technologies. The ideal candidate will have a strong background in network infrastructure and support, with the opportunity to advance their career in a dynamic environment. If you are ready to take your expertise to the next level and thrive in a fast-paced entertainment sector, this is the perfect opportunity for you.

Qualifications

• Experience as a 2nd/3rd Line Support Engineer.
• Solid background in LAN, WAN, and Azure.

Responsibilities

• Provide high-level IT support and resolve operational IT issues.
• Coordinate installation and implementation of network and IT infrastructure.

Skills

MS Office

O365

All OS levels

MDM

Windows Server support

VMware

SQL Server

LAN, WAN & TCP/IP

Physical networking infrastructure (Cat 5e/6 & fibre)

PC & Laptop builds and repair

AD integrations and management

Service desk call logging tools

Job description

3rd Line Support Engineer – West London – Westfield (4x a week onsite) - £45k

We are seeking a 3rd Line Support Engineer to join a renowned multi-site entertainment client. The role involves providing high-level IT support across the company and ensuring prompt resolution of operational IT issues within the UKI business.

The engineer will collaborate with external IT support teams, ensuring they are well-informed about new technology implementations and supporting them effectively. Responsibilities include coordinating the installation and implementation of network and IT infrastructure. The ideal candidate will have experience as the first escalation point for internal users when external helpdesk providers are unable to resolve issues.

The successful candidate will have experience as a 2nd/3rd Line Support Engineer and be looking to advance their career. They should possess a solid background in LAN, WAN, and Azure, with the ability to adapt training materials to ensure outsourced providers have the necessary skills to manage issues and escalations in specific territories.

Key Requirements

• MS Office
• O365
• All OS levels
• MDM
• Windows Server support
• VMware
• SQL Server
• LAN, WAN & TCP/IP
• Physical networking infrastructure (Cat 5e/6 & fibre)
• PC & Laptop builds and repair
• AD integrations and management
• Service desk call logging tools

Location

West London (4x a week onsite, Friday WFH)

Salary

Up to £45,000

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Entertainment Providers
• IT Services and IT Consulting

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