3rd Line Support Engineer

JR United Kingdom; Chelmsford; On-site; GBP 42,000 - 49,000; Full time

Job summary

A leading company in the UK seeks a 3rd line engineer to provide advanced technical support for IT systems. The successful candidate will troubleshoot complex issues, manage IT infrastructure, and maintain high standards of customer satisfaction. This full-time position offers a competitive salary and opportunities for professional growth.

Benefits

Attractive referral scheme

Qualifications

• 5+ years’ experience in technical support/systems admin role.
• Experience working for a Managed Service Provider or similar.
• Proficient in troubleshooting and problem resolution.

Responsibilities

• Investigate and resolve technical problems escalated from 1st and 2nd line support.
• Manage and maintain IT infrastructure.
• Create and maintain documentation for internal Knowledge Base.

Skills

Networking technologies

SQL Server

MySQL

Oracle

Virtualization technologies

Security protocols

Ticketing systems

Remote management tools

Diagnostic software

Technical support

Job description

Social network you want to login/join with:

Warning: in order to be eligible for this role you must have a full right to work in the UK

About the role:

The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction.

Key Responsibilities

• Investigate and resolve technical problems that are escalated from 1st and 2nd line support.

• Manage and maintain IT infrastructure.

• Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs.

• Perform detailed analysis of recurring problems to identify root causes and implement preventive measures.

• Create and maintain detailed documentation of technical issues, resolutions, and system configurations, to populate internal Knowledge Base.

• Install, configure, and monitor system updates, patches, and security fixes.

• Proactively monitor system performance and capacity.

Skills and Experience

• Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN).

• Experience with databases (SQL Server, MySQL, Oracle).

• Familiarity with virtualization technologies (VMware, Hyper-V).

• Experience with security protocols, firewalls, and data encryption.

• Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti).

• Familiarity with remote management tools and diagnostic software.

• Experience of working for a Managed Service Provider or similar environment.

• 5+ years’ experience of working in a technical support/systems admin role and working with IT helpdesk software.

Salary up to £42,000 Gross/a

Direct hire full time employee opportunity (B2B contract is not available).

We offer an attractive referral scheme for placements we make (Terms & Conditions apply). https://www.tenthrevolution.com/referral-scheme so if you know anyone in your network who might be suitable or is looking for a specific role, please refer them to me.

Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.