3rd Line IT Support Engineer (Networks)

ZipRecruiter; Swansea; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in cybersecurity is seeking a 3rd Line IT Support Engineer in Swansea. This role involves project work, solutions design, and providing second-level support. With competitive salaries and opportunities for professional development, this position offers a chance to grow within a dynamic, supportive work environment.

Benefits

Company Benefits

Company Bonus

Training Opportunities

Qualifications

• Experience in IT roles is required.
• Able to configure hardware, software, systems, networks, and servers.
• Excellent communication skills.

Responsibilities

• Focus on project work and solutions design.
• Proactively and reactively solve issues as they arise.
• Act as a senior point of escalation for the company.

Skills

Communication

Problem Solving

Independent Working

Tools

Microsoft 365

Azure

Veeam

Datto

Fortinet

Job description

Job Description

3rd Line IT Support Engineer (Networks)

Swansea

£35,000 to £45,000 + Company Benefits, Company Bonus & Training

Are you an 3rd Line IT Support Engineer looking to join a proactive company engaged in cyber security, partnered with the best-in-class vendors, providing industry leading solutions, all while using cutting edge technology at the forefront of the industry?

Do you want to join a close-knit, fast growing company, that provides advanced cyber security solutions that is dedicated to the growth and personal development of all of its members, wherever they are in the world?

On offer is the chance to join a company who invests in you. With professional development time every week, experienced tech experts to learn from, pay and bonuses for completing company provided certifications, all alongside flexible work, whether location or shift pattern, this really is the company to join to take the next step in your career.

In this role you will be a 3rd Line IT Support Engineer. You will be a senior point of escalation for the company, working towards solutions design and working across multiple projects and technology. You will be exposed to: Microsoft 365, Azure, Veeam, Datto and Fortinet to name but a few.

The ideal candidate will have experience in an IT Project role. They will be able to maintain, design or install networks, any client facing experience is also a great boost to applications. They will be able to work independently and possess excellent communication skills.

The Role

• Focus on project work and solutions design




• Proactively and reactively solve issues as they arise




• Act as a senior point of escalation for the company




• Maintain, design and install a range IT products

The Person

• Previous experience in IT roles is required




• Able to configure hardware, software, systems, networks and servers




• Excellent communication skills




• Able to work independently and as part of a team

Keywords: IT, IT Support, Solutions, Swansea, Networking, Engineer, IT Solutions, 3rd Line IT Support Engineer.

Ref: BBBH19665ghr

If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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