3rd Line IT Support Engineer – MSP – 48K

Ascent People; Manchester; On-site; GBP 48,000; Full time

Job summary

A leading MSP in the East Midlands seeks a Senior IT Support Engineer to join its growing team. This office-based role offers a salary of up to £48K and a chance to significantly influence company growth. Key responsibilities include providing technical expertise, implementing solutions, and managing client relationships, supported by a competitive package including pension and free parking.

Benefits

Pension

Free parking

Modern office facility

Opportunity to influence company growth

Qualifications

• Minimum 3 years UK work experience required.
• Extensive experience in client-facing 3rd line IT support.

Responsibilities

• Provide technical expertise across multiple environments.
• Design and implement new solutions.
• Manage IT assets and documentation.

Skills

Client-facing 3rd line IT support

Windows Server 2008-2022

Azure AD

Networking knowledge

Firewall knowledge

Communication skills

VMWare

Cisco networking

PowerShell scripting

Power BI / Reporting

Job description

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Client:

Ascent People

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1f457b2cb4a2

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Description

Senior IT Support Engineer – MSP – £48K East Midlands – office based role

Are you an experienced IT Support professional seeking a challenging role with growth potential? We’re looking for a Senior IT Support Engineer to join this thriving MSP.

Key Requirements:

* Extensive experience in client-facing 3rd line IT support
* Proficiency in Windows Server 2008-2022, Hyper-V, Office 365, Azure AD
* Strong networking and firewall knowledge
* Excellent communication skills
* Willingness to work on-site as needed (minimal overnight stays)

* VMWare
* Cisco networking
* PowerShell scripting
* Power BI / Reporting

Your Role:

* Provide technical expertise across multiple environments
* Design and implement new solutions
* Manage IT assets and documentation
* Contribute to resource planning and performance monitoring
* Build strong client relationships
* Serve as an escalation point for support calls

On Offer:

* Salary up to £48K
* Pension
* Free parking
* Modern office facility
* Opportunity to influence company growth

The client: A small but highly successful MSP with a 20+ year track record and exciting growth plans for 24/25. An opportunity to help drive the company forward!

Requirements:

* Right to work in the UK (no sponsorship available)
* Minimum 3 years UK work experience

To apply or discuss further, contact me at 0-7-7-9-1-6-1-5-7-0-3.

Ascent People is acting as an Employment Agency. We welcome candidates of all ages and backgrounds.