3rd Line Infrastructure Engineer

ARO Technology

Liverpool

On-site

GBP 45,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Company Pension Scheme

Private Medical insurance

25 days holiday plus bank holidays

Health Club and Wellbeing Scheme

Technical Training Academy

Job summary

A leading IT solutions provider in the UK is looking for a 3rd Line Infrastructure Engineer to provide technical leadership and support for business infrastructure systems. This hybrid role requires strong troubleshooting skills, a background in team leadership, and experience with storage technologies. The ideal candidate will benefit from a company pension, private medical insurance, and a supportive work culture that encourages personal and professional development.

Qualifications

5-7 years of equivalent experience in infrastructure management.
Experience leading a team in a technical environment.
Familiarity with ITIL, ISO 20000/27001 frameworks.

Responsibilities

Provide technical expertise and support for business infrastructure systems.
Troubleshoot and manage production incidents effectively.
Lead 1st and 2nd line engineers, acting as a point of escalation.

Skills

Team leadership

Data protection knowledge

Troubleshooting skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Windows Server

Linux

PowerShell

SAN/NAS storage technologies

Cloud services

Job description

Overview

Job Title: 3rd Line Infrastructure Engineer

Location: Liverpool (Hybrid)

Salary: £45,000 - £50,000 BOE

Contract type: Permanent

What You’ll Do

Provide technical expertise, leadership, and act as a support specialist or point of escalation for services in order to maintain the continuity of all business infrastructure systems and customer workload
Monitor system usage and consumption. Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure
Maintain knowledge on developments, trends, and best practices in technology
Efficiently troubleshoot and manage production incidents
Perform problem management and trend analysis on production instances
Compile and maintain system level documentation in line with business and ISO standards
Efficiently resolve complex problems in a highly technical environment in conjunction with the Principal Engineer and Service Delivery Team
Be a point of escalation and lead our 1st and 2nd line engineers
Responsible for performing, undertaking capacity management and escalation processes
Help transition new services and handovers into the infrastructure components
Participate in an on call and shift rota
Work closely with colleagues and customers to ensure high quality service and support
Work with the Principal Engineer to define handover of customer-based solutions to the operational team

Requirements

Essential

Batchelors degree or 5-7 years equivalent experience
Experience leading a team
Fully conversant in data protection, backup and recovery technologies
Proven experience with storage technologies SAN, NAS, objective based technologies
Working and up to date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud
Have experience of Linux and Microsoft PowerShell Scripting
Experience in an industry framework (ITIL, ISO 20000 / 27001 etc.)
Proven understanding in implementing and administering Cloud services, Domain Structures, local / global security polices, DNS and DHCP
Excellent 3rd line infrastructure and hypervisor Troubleshooting skills
Ability to communicate and understand complex technical information
Ability to explain technical issues in a non-technical way
Problem solving, logical troubleshooting and analytical skills as well as good communication skills
Ability to work unsupervised able to manage own time and workload
Awareness of Data Protection and governance framework
Experience of web, DB and file system administration

Desirable

Problem Management
Strong Cyber Security Awareness
Excellent knowledge of Data Protection technologies
Ability to work in a fast-paced delivery focused business
Have a commitment and passion to learn new skills
Compute and server-based hardware experience in VDI Technologies

Benefits

Who are we? ARO has 25 years\' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK\'s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight\'s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including: