3rd Line Helpdesk Technician

JR United Kingdom; Watford; On-site; GBP 40,000 - 45,000; Full time

Job summary

Une entreprise dynamique, Bluespires, recherche un technicien de helpdesk de 3ème ligne pour rejoindre son équipe. En tant que membre clé, vous gérerez des problèmes de support complexes en fournissant un service client exceptionnel. Vous bénéficierez d'un environnement inclusif et d'opportunités de développement professionnel avec un package salarial compétitif atteignant jusqu'à £45,000 par an.

Benefits

Soutien pour obtenir des certifications

Événements d'entreprise et options de travail flexible

Culture collaborative et inclusive

Qualifications

• Expérience solide dans un environnement de service d'assistance IT rapide.
• Expertise pratique avec la technologie Microsoft et Windows Server.
• Capacité à travailler de manière autonome, orientée vers les détails.

Responsibilities

• Agir comme point d'escalade pour des problèmes complexes de helpdesk.
• Gérer et prioriser plusieurs tickets de support de haut niveau pour respecter les SLA.
• Former et soutenir les collègues à travers la formation et l'observation.

Skills

Problème logique et méthodique

Service client

Gestion de tickets

Compétences en informatique Microsoft

Calme sous pression

Education

Certifications Microsoft (piste Enterprise Admin)

Job description

Social network you want to login/join with:

3rd Line Helpdesk Technician, watford, hertfordshire

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Client:

Bluespires

Location:

watford, hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Are you a skilled IT professional looking to take the next step in your career?

Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office.

Company

At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.

What You’ll Do

• Act as the go-to escalation point for complex helpdesk issues
• Manage and prioritise multiple high-level support tickets to meet SLAs
• Deliver excellent customer service across phone, email, and remote support
• Mentor and support colleagues through training and shadowing
• Maintain and configure Microsoft SaaS and modern workplace tools
• Collaborate to drive knowledge sharing and continuous improvement

About You

Key Skills & Experience:

• Strong experience in a fast-paced IT helpdesk/service environment
• Hands-on expertise with Microsoft tech and Windows Server
• Microsoft Certifications (Enterprise Admin track) or equivalent experience
• Logical, methodical problem-solving approach
• Excellent communication skills and a customer-first attitude
• Calm under pressure, self-driven, and detail-oriented

Package

• Salary up to £45,000 per annum
• Dedicated time and support for gaining certifications of your choice
• Company events, team socials, and flexible working options
• A collaborative, inclusive culture that values your input and growth

? This is more than just a job — it’s a chance to be part of something progressive, valued, and people-driven.

Apply today and take your career forward with a company that puts people first.

Recruitment for this role is being managed exclusively by Niche Recruitment. For questions, please reach out directly to their team.

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