3rd Line Helpdesk Technician

JR United Kingdom; Hemel Hempstead; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading company is seeking a 3rd Line Helpdesk Technician in Hemel Hempstead. This role involves escalation support, mentoring, and delivering exceptional customer service. The ideal candidate has strong IT helpdesk experience and is skilled with Microsoft technologies, alongside relevant certifications. This position offers a competitive salary and a supportive environment focused on professional development.

Benefits

Salary up to £45,000 per annum

Dedicated time and support for gaining certifications

Flexible working options

Company events and team socials

Qualifications

• Strong experience in a fast-paced IT helpdesk/service environment.
• Hands-on expertise with Microsoft tech and Windows Server.
• Microsoft Certifications or equivalent experience valued.

Responsibilities

• Act as the go-to escalation point for complex helpdesk issues.
• Manage and prioritise multiple high-level support tickets to meet SLAs.
• Deliver excellent customer service across phone, email, and remote support.

Skills

Strong experience in IT helpdesk/service environment

Microsoft tech expertise

Logical problem-solving

Excellent communication skills

Calm under pressure

Education

Microsoft Certifications (Enterprise Admin track)

Job description

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3rd Line Helpdesk Technician, hemel hempstead

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Client:

Bluespires

Location:

hemel hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Are you a skilled IT professional looking to take the next step in your career?

Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office.

Company

At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.

What You’ll Do

• Act as the go-to escalation point for complex helpdesk issues
• Manage and prioritise multiple high-level support tickets to meet SLAs
• Deliver excellent customer service across phone, email, and remote support
• Mentor and support colleagues through training and shadowing
• Maintain and configure Microsoft SaaS and modern workplace tools
• Collaborate to drive knowledge sharing and continuous improvement

About You

Key Skills & Experience:

• Strong experience in a fast-paced IT helpdesk/service environment
• Hands-on expertise with Microsoft tech and Windows Server
• Microsoft Certifications (Enterprise Admin track) or equivalent experience
• Logical, methodical problem-solving approach
• Excellent communication skills and a customer-first attitude
• Calm under pressure, self-driven, and detail-oriented

Package

• Salary up to £45,000 per annum
• Dedicated time and support for gaining certifications of your choice
• Company events, team socials, and flexible working options
• A collaborative, inclusive culture that values your input and growth

? This is more than just a job — it’s a chance to be part of something progressive, valued, and people-driven.

Apply today and take your career forward with a company that puts people first.

Recruitment for this role is being managed exclusively by Niche Recruitment. For questions, please reach out directly to their team.

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