3rd Line Helpdesk Technician

JR United Kingdom; Bath; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company seeks a dedicated 3rd Line Helpdesk Technician to join their talented team on-site in Oxfordshire. The role includes acting as the escalation point for complex issues, managing support tickets, and mentoring colleagues while maintaining a customer-first approach. This position offers a competitive salary, collaborative culture, and growth opportunities with a focus on certification support.

Benefits

Salary up to £45,000 per annum

Dedicated time for certifications

Flexible working options

Company events and team socials

Qualifications

• Strong experience in IT helpdesk/service environment.
• Hands-on expertise with Microsoft tech.
• Calm under pressure, self-driven, and detail-oriented.

Responsibilities

• Act as the escalation point for complex helpdesk issues.
• Manage and prioritize high-level support tickets.
• Deliver excellent customer service via phone, email, and remote.

Skills

Customer Service

Problem-Solving

Communication

Time Management

Education

Microsoft Certifications (Enterprise Admin track)

Tools

Microsoft SaaS

Windows Server

Job description

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Are you a skilled IT professional looking to take the next step in your career?

Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office.

Company

At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.

What You’ll Do

• Act as the go-to escalation point for complex helpdesk issues
• Manage and prioritise multiple high-level support tickets to meet SLAs
• Deliver excellent customer service across phone, email, and remote support
• Mentor and support colleagues through training and shadowing
• Maintain and configure Microsoft SaaS and modern workplace tools
• Collaborate to drive knowledge sharing and continuous improvement

About You

Key Skills & Experience:

• Strong experience in a fast-paced IT helpdesk/service environment
• Hands-on expertise with Microsoft tech and Windows Server
• Microsoft Certifications (Enterprise Admin track) or equivalent experience
• Logical, methodical problem-solving approach
• Excellent communication skills and a customer-first attitude
• Calm under pressure, self-driven, and detail-oriented

Package

• Salary up to £45,000 per annum
• Dedicated time and support for gaining certifications of your choice
• Company events, team socials, and flexible working options
• A collaborative, inclusive culture that values your input and growth

? This is more than just a job — it’s a chance to be part of something progressive, valued, and people-driven.

Apply today and take your career forward with a company that puts people first.

Recruitment for this role is being managed exclusively by Niche Recruitment. For questions, please reach out directly to their team.

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