3P Transport Program Manager, 3P Transportation

Amazon; Sheffield; On-site; GBP 50,000 - 80,000; Full time

Job summary

Amazon is seeking a 3P Transport Program Manager to enhance delivery experience and oversee last-mile transportation management. The ideal candidate will drive initiatives focused on operations excellence, metrics improvement, and stakeholder collaboration, ensuring timely and efficient service to customers. Join a dynamic team and become pivotal in transforming logistics operations.

Qualifications

• 3+ years of program or project management experience.
• Experience working with tech and non-tech teams.
• Advanced Excel skills and SQL knowledge required.

Responsibilities

• Oversee and improve aspects of last-mile transportation carrier management.
• Identify and lead network improvement initiatives with stakeholders.
• Manage transportation escalations and support operational activities.

Skills

Program management

Project management

Stakeholder management

Process improvement

Data analysis

Excel

SQL

Education

Bachelor's degree

Job description

3P Transport Program Manager, 3P Transportation

Job ID: 2989233 | Amazon Commercial Services Pty Ltd

This is an exciting opportunity to join a growing team in an emerging business at Amazon. This role will help to ensure our delivery promises to our customers are fulfilled on time and that we continuously improve Amazon Australia’s delivery experience on behalf of our customers. The successful candidate will drive continuous improvement initiatives with carrier, fulfillment center, technical, customer service and retail teams. This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects.

Key job responsibilities
Responsibilities
- Oversee and improve aspects of last-mile transportation carrier management including but not limited to operations excellence, performance management, escalations, carrier relationship and contract negotiations.
- Identify, analyse, review and lead network improvement initiatives for existing and new logistics solutions with cross-functional stakeholders optimising for capacity, quality, speed, delivery experience, concessions and cost over the long term.
- Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
- Prepare and lead operations calls, business reviews, and customer service workshops as needed.
- Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity.
- Support both daily operational activities and large, complex and cross-functional projects.
- Work with internal and external stakeholders to improve customer experience in Last Mile
- Review and manage transportation escalations, identifying and implementing corrective actions where required.
- Work with internal stakeholders to improve customer experience in Last Mile

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.