2nd-Shift Campus Safety Dispatcher

Widener University; Chester; On-site; GBP 32,000 - 50,000; Full time

Job summary

Widener University is seeking a full-time 2nd Shift Dispatcher to safeguard our campus community. The role requires coordinating communications among safety personnel, monitoring dispatch systems, and responding to both emergency and non-emergency calls with professionalism and efficiency.

Based in Chester, PA, the Dispatcher reports to the Dispatch Manager and works 40 hours per week from 4:00 PM to 12:00 AM.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Prior experience in customer service or a security-related role.
• Strong interpersonal skills and ability to engage professionally with diverse populations.
• Proficiency in operating computers, two-way radios, and dispatch/security equipment.
• Excellent verbal and written communication skills to tactfully and effectively communicate with the university community and colleagues.
• Ability to work independently and collaboratively within a team.
• Demonstrated ability to remain calm and tactful in challenging situations.
• Successful completion of background checks including PA Criminal, PA Child Abuse, and FBI clearance.

Responsibilities

• Serve as a designated Campus Security Authority (CSA) in compliance with the Clery Act.
• Receive, prioritize, and dispatch emergency and non-emergency calls for service.
• Gather accurate details during interactions to ensure timely and appropriate safety responses.
• Operate and manage CAD (computer-aided dispatch), video management, card access, alarm systems, and key control.
• Use two-way radios to dispatch personnel and coordinate responses effectively.
• Work closely with University departments and external agencies to coordinate incident response.
• Manage multiple responsibilities in both high-stress and routine situations.
• Troubleshoot minor issues with dispatch systems and related technology.
• Contact police, fire, or medical services when required.
• Participate in emergency drills and exercises to maintain operational readiness.
• Work flexible or additional shifts as needed to support department operations.
• Support the Office of Campus Safety during University athletic events, ceremonies, and special functions.
• Manage Campus1Card system functions and distribute parking permits.
• Perform other job-related duties as assigned or directed to support departmental needs and align with the mission, values and goals of the Office of Emergency Management/Campus Safety.

Skills

Interpersonal skills

Communication

Computers

Two-way radios

Teamwork

Calm under pressure

Education

Bachelor's degree in Criminal Justice, Emergency Management, Public Safety, or related field

Tools

CAD

Video management

Card access

Alarm systems

Key control

Job description

Widener University is seeking a full-time 2nd Shift Dispatcher to safeguard our campus community. The role requires coordinating communications among safety personnel, monitoring dispatch systems, and responding to both emergency and non-emergency calls with professionalism and efficiency.

Based in Chester, PA, the Dispatcher reports to the Dispatch Manager and works 40 hours per week from 4:00 PM to 12:00 AM.