2nd Line Wintel Support Engineer - DV Cleared

Experis UK; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a 2nd Line Wintel Support Engineer with valid DV Clearance to join their collaborative team in Basingstoke. The role involves providing essential support across critical infrastructure, enhancing technical skills, and contributing to impactful services. Ideal candidates will have hands-on experience with ITSM tooling and Event Management tools, along with strong troubleshooting abilities.

Qualifications

• Hands-on experience with ITSM tooling in a live service environment.
• Strong knowledge of Event Management tools including SolarWinds and SCOM.
• Proficiency with MECM and SCCM for patching and deployment.

Responsibilities

• Provide 2nd Line support within a team of experienced infrastructure engineers.
• Respond to incidents and service requests using ITSM toolsets.
• Monitor and manage infrastructure using Event Management tools.

Skills

ITSM tooling

Event Management tools

MECM

SCCM

Troubleshooting

Communication

Job description

Join to apply for the 2nd Line Wintel Support Engineer - DV Cleared role at Experis UK

2nd Line Wintel Support Engineer - Must have a valid DV Clearance

Join a team where your ideas, technical skills, and collaboration will help shape the future of IT support. We're seeking a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure.

You will be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to enhance your technical skills while contributing to impactful services.

Key Responsibilities

1. Provide 2nd Line support within a team of experienced infrastructure engineers
2. Respond to incidents and service requests using ITSM toolsets
3. Monitor and manage infrastructure using Event Management tools (SolarWinds and SCOM)
4. Escalate issues as needed while maintaining communication with stakeholders
5. Support high-profile users, ensuring professionalism and efficiency at every interaction
6. Collaborate closely with colleagues to troubleshoot and resolve technical issues
7. Contribute to the maintenance and enhancement of Windows-based systems and environments

Essential Skills and Experience

1. Hands-on experience with ITSM tooling in a live service environment
2. Strong knowledge of Event Management tools including SolarWinds and SCOM
3. Proficiency with MECM and SCCM for patching, deployment, and system monitoring
4. Excellent written and verbal communication skills
5. Strong troubleshooting abilities and a methodical approach to problem-solving
6. Ability to work under pressure and manage competing priorities
7. Shifts are 7am - 3pm or 11am - 7pm

This is a great opportunity to join a supportive and collaborative team working on meaningful systems that support national-level services. If you're ready to advance your infrastructure support career, we'd love to hear from you.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: Staffing and Recruiting

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