2nd Line Support Engineer

Bennett And Game Recruitment; Waterlooville; On-site; GBP 26,000 - 35,000; Full time

Job summary

A family-run IT & Cyber Security company is looking for a 2nd Line Support Engineer in Waterlooville. This role provides on-the-job training, development, and the opportunity to progress into a 3rd Line Support Engineer position. Responsibilities include troubleshooting, client communication, and project support.

Benefits

28 days holiday (inclusive of bank holidays)

Growth pathway to 3rd Line Engineer

Qualifications

• Positive attitude and hunger to improve.
• Calm under pressure and process-oriented.

Responsibilities

• Take ownership of escalated support requests.
• Troubleshoot issues in Microsoft 365 and networking environments.
• Assist in project delivery and migrations.

Skills

Client Communication

Troubleshooting

VoIP Knowledge

Networking

Scripting

Tools

Microsoft 365

Windows Server

Azure AD

3CX

Job description

Bennett and Game are partnering with a family run IT & Cyber Security company actively looking to take on a 2nd Line Support Engineer to assist in the growth within their business based in Waterlooville.

This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into a 3rd Line Support Engineer role.

2nd Line Support Engineer Job Overview

This role is a blend of responsibility and growth. You'll already be confident in:

• Taking ownership of escalated support requests
• Communicating clearly with clients
• Troubleshooting issues in Microsoft 365, Windows, and networking environments

You'll be building experience in:

• Project delivery and migrations
• Azure AD and cloud-first environments
• Security standards and best practices
• Scripting and automation

2nd Line Support Engineer Job Requirements

• Positive attitude and hunger to improve
• Calm under pressure
• Process-oriented and dependable
• VoIP and 3CX knowledge - Highly Desirable
• Knowledge of Windows Server environments - Highly Desirable

2nd Line Support Engineer Salary & Benefits

• Monday - Friday (office hours)
• 28 days holiday (inclusive of bank holidays)
• Growth pathway to 3rd Line Engineer

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.