2nd Line Support Engineer

JR United Kingdom; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company based in Warrington is looking for a 2nd Line Support Engineer for a 2-month onsite contract. The ideal candidate will possess excellent customer service skills and have robust experience supporting Microsoft solutions, alongside other related technologies. Candidates need to be prepared for immediate start and a DBS check.

Responsibilities

• Provide 2nd line support for Windows 10/11, M365, AD, Azure.
• Support Apple macOS & iOS devices.
• Manage MDM and device management.

Skills

Customer Service

Windows 10/11 support

M365

Active Directory (AD)

Azure

MDM

Networking Fundamentals

ITSM tools

Virtualization (Hyper-V, VMware)

Job description

2nd Line Support Engineer

Location: Warrington, Cheshire | Contract Duration: 2 Months | Start: ASAP | DBS Required | Inside IR35

Lucid Support Services Ltd is seeking an experienced 2nd Line Support Engineer for a short-term contract. This role is fully onsite and requires excellent customer service skills along with strong experience supporting Microsoft solutions.

Role Responsibilities:

1. Provide 2nd line support for Windows 10/11, M365, AD, Azure, etc.
2. Support Apple macOS & iOS devices, ensuring seamless integration.
3. Manage MDM, device management, and stock control.
4. Support desktop virtualization technologies (e.g., Hyper-V, VMware).
5. Update Asset Management system.
6. Manage Customer Endpoint protection.
7. Apply networking fundamentals: TCP/IP, DNS, DHCP.
8. Support Apple MacOS/iOS and MS Windows environments.
9. Utilize ITSM tools effectively.

If interested and available, please apply. Due to high application volumes, we may not contact everyone. If you do not hear back within 7 days, please consider your application unsuccessful.

At Lucid, we celebrate diversity and value different perspectives, guided by our core values of Honesty, Integrity, and Pragmatism. We are committed to equal opportunities and welcome applications from all qualified individuals. If you have a disability or health condition and need support during the recruitment process, please contact us.