2nd Line Support Engineer

Yolk Recruitment Ltd; Swansea; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading tech company in Swansea is seeking a 2nd Line Software Support Engineer. The role involves diagnosing and resolving technical issues, ideal for computer science graduates or software developers focused on career progression. The position offers a competitive salary, sign-on bonus, and shares, along with flexible working options and generous holiday benefits.

Benefits

Guaranteed sign on bonus

Shares

33 Days holiday

Flexible working options

Qualifications

• Experience in technical support or software development.
• Exceptional problem-solving skills.

Responsibilities

• Diagnosing, investigating, and resolving escalated incident tickets.
• Providing consistent and high-quality service to customers.

Skills

Problem Solving

Education

Bachelor's degree in computer science

Tools

PowerShell

Java

C#

PHP

Job description

2nd Line Software Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office)

Yolk Recruitment are proud to be working with one of Wales's most successful tech companies. Based in South Wales they've been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand.

In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to customers.

This role is a good fit for computer science graduates or software developers looking to move into an organisation that prioritises career progression and personal development.

Basic qualifications:

- Experience in technical support, or experience in software development
- Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems.

Preferred qualifications:

- Bachelor's degree in computer science or equivalent
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.

Main Benefits:

• Lucrative bonus structure including guaranteed sign on bonus & shares

• 33 Days holiday (including BH)
• Numerous other employee benefits including flexible working options

If you have any further questions, then please contact Dan Newton at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities. *

'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply.

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