2nd Line Support Engineer

Dynamic Search Solutions; Reading; Hybrid; USD 40,311 - 67,186; Full time

Job summary

An innovative service provider is seeking a dynamic 2nd Line Support Engineer to join their team in Reading. This role offers a hybrid work model, allowing flexibility with occasional office visits. As a key member of the support team, you'll troubleshoot and resolve technical issues, manage support tickets, and communicate professionally with customers. The company fosters career progression and supports its team with vendor-specific certifications, making it an exciting time to join during their transformative phase. If you're ready for your next challenge and eager to expand your technical expertise, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in infrastructure support roles.
• Strong troubleshooting skills across various platforms.

Responsibilities

• Serve as escalation point for complex support tickets.
• Troubleshoot and resolve technical issues effectively.
• Manage incoming support tickets while maintaining communication.

Skills

Infrastructure support experience

Windows and MAC laptops

Office 365

Intune

JAMF Pro

Customer communication

Troubleshooting skills

Job description

Dynamic Search Solutions provided pay range

This range is provided by Dynamic Search Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Dynamic Search Solutions

Connecting Industry Experts with IT Transformation Delivery Projects at Dynamic Search Solutions and Herd Digital

Job Title: 2nd Line Support Engineer

Location: Reading (Hybrid Working)

The Company

An award-winning service provider is looking for a dynamic 2nd Line Support Engineer to join their team. This role offers flexibility, requiring only occasional travel to their vibrant offices across the UK. Applicants must currently reside in the UK to be considered.

This innovative business delivers services to local businesses, authorities, real estate, and residential housing. They are currently undergoing a transformative phase, making it a great time to join, with plenty of opportunities to work on exciting projects. The company takes pride in supporting their team with vendor-specific certifications and providing the resources needed to excel in daily responsibilities, as well as fostering career progression.

Role and Responsibilities

As the 2nd Line Support Engineer, you will be a key part of the support team, focusing on troubleshooting and resolving tickets. Your responsibilities will include:

• Serving as the escalation point for the internal team, handling tickets beyond the scope of 1st Line Support Engineers.
• Troubleshooting and resolving technical issues.
• Managing incoming support tickets, while also working proactively.
• Providing regular, professional, and relevant customer communication.

Skills and Experience

The business offers a hybrid work model, with four days in the office and one day working from home. They ask that you have:

• 3 years of experience working in an infrastructure support-based role.
• Experience with Windows and MAC laptops.
• Knowledge of Office 365 and Intune.
• Experience with JAMF Pro for Apple device management is a plus.
• Experience working within a busy support desk is advantageous.
• Strong communication skills, able to effectively engage both technical and non-technical customers.
• Ability to troubleshoot issues across Office 365, Autopilot, Intune, and Licensing.

If you’re a 2nd Line Support Engineer eager for your next challenge or keen to expand your technical expertise, we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting