2nd Line Support Engineer

TieTalent; Marlborough; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company is seeking an IT Support Engineer to ensure the smooth operation of client IT systems. The role involves providing 1st and 2nd line support, diagnosing technical issues, and maintaining high customer satisfaction. The ideal candidate will have proven experience, strong knowledge of Windows systems, and relevant IT certifications. This position offers a competitive salary of up to £32,000, continuous development opportunities, and additional lifestyle benefits.

Benefits

Continuous development and paid certifications

Additional lifestyle benefits

Qualifications

• Proven experience in a similar IT support role.
• Strong knowledge of Windows and Microsoft Office.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide 1st and 2nd line support to clients via phone, email, and on-site visits.
• Diagnose and resolve hardware, software, and network issues.
• Monitor and maintain client systems for optimal performance.

Skills

Problem-solving

Communication

Interpersonal skills

Education

Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional)

Tools

Windows operating systems

Microsoft Office Suite

Active Directory

Office 365

Job description

About

We are seeking a skilled IT Support Engineer to join our growing team. This role is crucial in ensuring the smooth operation of our clients' IT systems. As an IT Support Engineer, you will be responsible for providing 1st and 2nd line support, resolving technical issues, and maintaining a high level of customer satisfaction.

What will you be doing as an IT Support Engineer

1. Provide 1st and 2nd line support to clients via phone, email, and on-site visits.
2. Diagnose and resolve hardware, software, and network issues.
3. Install, configure, and maintain operating systems, software applications, and hardware.
4. Monitor and maintain client systems, ensuring optimal performance and security.
5. Document and track issues using our ticketing system.
6. Assist in the implementation of new technologies and systems.
7. Provide training and support to end-users.

What experience do you need as an IT Support Engineer

1. Proven experience in a similar IT support role.
2. Strong knowledge of Windows operating systems and Microsoft Office Suite.
3. Familiarity with networking concepts (TCP/IP, DNS, DHCP, etc.).
4. Experience with Active Directory, Group Policy, and Office 365 administration.
5. Excellent problem-solving skills and attention to detail.
6. Strong communication and interpersonal skills.
7. Ability to work independently and as part of a team.
8. Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

What will you get in return?

1. Basic salary of up to £32,000.
2. Continuous development and paid certifications.
3. Additional lifestyle benefits.

If you feel you match the above, click 'apply now' with an up-to-date version of your CV.

Recruiter: Callum Thompson

Nice-to-have skills

• TCP/IP
• DNS
• DHCP
• Active Directory

Location

Marlborough, England

Work experience

• Systems Administrator

Languages

• English