2nd Line Support Engineer

JR United Kingdom; Bolton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an experienced 2nd Line Support Engineer for a short-term contract in Bolton. The role requires excellent customer service skills and expertise in Microsoft solutions, including Windows and Azure technologies. The successful candidate will manage various support tasks and ensure seamless integration of diverse devices.

Qualifications

• Experience with Windows 10/11 and M365 is essential.
• Strong customer service and communication skills are required.
• Familiarity with networking concepts such as TCP/IP, DNS, and DHCP.

Responsibilities

• Provide 2nd line support for Windows 10/11, M365, and Azure.
• Manage MDM administration and device management.
• Support desktop virtualization technologies including Hyper-V and VMware.

Skills

Customer Service

Windows 10/11 Support

M365 Support

Azure

Apple macOS Support

Networking Fundamentals

ITSM Tools

Tools

Hyper-V

VMware

Job description

2nd Line Support Engineer

Location: Bolton, Greater Manchester, United Kingdom

Client: Lucid Support Services Ltd

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description

We are currently recruiting an experienced 2nd Line Support Engineer to join our customer on a short-term contract. This is a fully onsite role requiring excellent customer service skills and strong experience supporting Microsoft solutions.

Role Responsibilities

• Provide 2nd line support for Windows 10/11, M365, AD, Azure, and other related technologies.
• Support Apple macOS & iOS devices, ensuring seamless integration.
• Manage MDM administration, device management, and stock control.
• Support desktop virtualization technologies such as Hyper-V and VMware.
• Update the Asset Management system.
• Manage customer endpoint protection.
• Understand networking fundamentals including TCP/IP, DNS, and DHCP.
• Support Apple MacOS/iOS and MS Windows environments.
• Utilize ITSM tools effectively.

If you are interested and available, please apply. Due to high application volumes, we may not contact everyone. If you do not hear from us within 7 days, please consider your application unsuccessful.

At Lucid, we celebrate diversity and value different perspectives, guided by our core values of Honesty, Integrity, and Pragmatism. We are committed to equal opportunities and welcome applications from all qualified individuals. If you require support during the recruitment process due to a disability or health condition, please contact us.