2nd Line Support Analyst

TieTalent; Hatfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading IT services company as a Second Line Support Analyst in Hatfield. This role involves providing 2nd line support across various IT infrastructure technologies while managing incident resolution and collaborating with team members to enhance service delivery. Candidates should be eligible for SC clearance and have experience in second-line support. The position requires strong communication skills and the ability to work under pressure.

Qualifications

• Eligible for or currently hold SC clearance.
• Experience or exposure to second-line infrastructure support.

Responsibilities

• Provide 2nd line support across IT infrastructure technologies.
• Manage batch processing and event/alert monitoring.
• Handle incident resolution to meet SLA targets.

Skills

Communication

Customer Service

Initiative

Tools

SQL

Wintel

MS Word

Excel

Job description

Fully on site24/7 Shift PatternSC Clearance Required or EligibleJoin a leading IT services company as they expand the team following a major contract win!

We're looking for driven and proactive Second Line Support Analysts to join 24/7 Technical Operations Command Centres in Nottingham or Hatfield.

What you will be doing:

Provide 2nd line support across a range of IT infrastructure technologiesManage batch processing and event/alert monitoringHandle incident resolution to meet or exceed SLA targetsSupport patching, change requests, and technical escalationsMaintain accurate records via incident and call management toolsCollaborate with team members to continuously improve service delivery

Your background:

Eligible for or currently hold SC clearanceExperience or exposure to second-line infrastructure supportWorking knowledge of SQL, Wintel, Messaging, Patching, and iSeries OperationsWillingness to work a 24/7 rotating shift patternStrong communication and customer service skillsAbility to work under pressure and take initiativeDesirable:Experience with incident and problem management toolsITIL awareness or certificationSolid understanding of server environments and IT infrastructureProficiency in MS Word and Excel

Key information

This is an office-based role (5 days a week) in either Nottingham or Hatfield, so please consider your commute before applying