2nd-Line Service Desk Specialist (Fixed-Term)

Essex County Council; Chelmsford; On-site; GBP 31,000 - 36,000; Full time

Job summary

Essex County Council is seeking a Digital Support Analyst to provide 2nd line service desk support for ECC staff from their Chelmsford base. The role is fixed-term, full-time, and aims to ensure users get maximum value from digital tools and devices.

You will handle incidents, advise on desktop devices and software, and work to resolve issues promptly while upholding security and service standards. Closing date: 1 November 2026.

Qualifications

• Educated to A Level or equivalent in a relevant subject.
• Evidence of investigating cause, impact, options and resolving complex issues.
• Experience in a User Support/Service Desk role, preferably in a large public sector or Local Authority.
• Strong written, oral and presentation skills for technical and non-technical audiences.

Responsibilities

• Take ownership and resolve incidents and service requests at initial contact.
• Document incidents and update progress to users and stakeholders to aid resolution.
• Provide guidance on desktop devices, software and network connectivity to maximise productivity.
• Enforce IT policies to ensure security, availability and confidentiality of information.

Skills

User Support

Service Desk

ITIL 4 Foundation

Autonomous Working

Education

A Level or equivalent

Job description

Essex County Council is seeking a Digital Support Analyst to provide 2nd line service desk support for ECC staff from their Chelmsford base. The role is fixed-term, full-time, and aims to ensure users get maximum value from digital tools and devices.

You will handle incidents, advise on desktop devices and software, and work to resolve issues promptly while upholding security and service standards. Closing date: 1 November 2026.