2nd Line Service Desk Analyst – Digital Tools

Kirklees Metropolitan Council; Chelmsford; Vor Ort; GBP 31.000 - 36.000; Vollzeit

Zusammenfassung

Essex County Council in Chelmsford is seeking a Digital Support Analyst on a fixed-term basis to provide 2nd line Service Desk support for around 9,000 users and devices. You will resolve incidents, guide users in digital tools, and maintain high service standards.

The contract runs initially for 6 months with potential to extend to 12 months; visa sponsorship is not available and applicants must have the right to work in the UK. Closing date 1 November 2026.

Qualifikationen

• Educated to A Level or equivalent.
• Experience investigating causes, evaluating options, and resolving complex issues.
• Proficient in a User Support/Service Desk role, preferably in a large Local Authority or public sector.
• Strong written, oral and presentation skills for technical and non-technical audiences.

Aufgaben

• Take ownership of incidents and service requests from first contact.
• Document and close resolved incidents to resume normal operations.
• Interface between users and service providers, including suppliers.
• Set priorities, monitor progress, and apply escalation when needed.
• Advise users on maximizing the functionality of digital tools.
• Build, install, upgrade, and decommission desktop devices and software.
• Configure and distribute end-user devices; promote device adoption.
• Enforce IT policies to protect information and information systems.

Kenntnisse

User Support

Service Desk

Public sector experience

Communication skills

Ausbildung

A Level or equivalent

Jobbeschreibung

Essex County Council in Chelmsford is seeking a Digital Support Analyst on a fixed-term basis to provide 2nd line Service Desk support for around 9,000 users and devices. You will resolve incidents, guide users in digital tools, and maintain high service standards.

The contract runs initially for 6 months with potential to extend to 12 months; visa sponsorship is not available and applicants must have the right to work in the UK. Closing date 1 November 2026.