2nd Line MWP Engineer

LIMA; Salford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A tech service provider in Salford seeks a 2nd Line Modern Workplace Engineer to join their Service Desk team. This role involves engaging with customers, resolving a variety of technical support tickets, and ensuring high-quality service delivery. The ideal candidate will have strong troubleshooting skills and a customer-focused approach. Competitive compensation based on experience is offered.

Qualifications

• Ability to troubleshoot and resolve support tickets.
• Strong communication and customer-focused approach.
• Take ownership of technical issues and drive them to resolution.

Responsibilities

• Engage with customers and take ownership of technical issues.
• Deliver high-quality service.
• Collaborate with peers to ensure high-quality IT support and customer satisfaction.

Job description

Overview

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This range is provided by LIMA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We’re looking for a 2nd Line Modern Workplace Engineer. as a vital member of LIMA’s Service Desk team, you will play a key role as an experienced 2nd Line Engineer, actively engaging with customers and taking ownership of technical issues.

We’re looking for someone who can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.