2nd Line Infrastructure Engineer - Incident & ITIL Expert

LIMA; Salford; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salaries

Professional development opportunities

Wellbeing support

Job summary

LIMA is seeking a 2nd Line Engineer to join their Service Desk team in Salford. This role involves troubleshooting technical issues and managing customer incidents with professionalism.

Candidates should have proven experience with infrastructure solutions, excellent communication skills, and knowledge of ITIL practices. LIMA is committed to supporting its employees with competitive salaries and benefits.

Qualifications

• Experience with troubleshooting infrastructure solutions including NetApp and VMware.
• Strong written and oral communication skills for technical and non-technical audiences.
• Managed time and responsibilities under strict customer SLAs.

Responsibilities

• Manage incidents from customers efficiently and professionally.
• Troubleshoot and escalate technical issues based on skillset.
• Support customers through planned release management processes.

Skills

Technical support expertise

Troubleshooting methodology

Communication skills

Time management

ITIL framework knowledge

Education

ITIL Foundation certification

Technical certifications in relevant technologies

Tools

ConnectWise Manage

LogicMonitor

Zabbix

NetApp storage solutions

VMware hypervisors

Cisco UCS hardware

Job description

LIMA is seeking a 2nd Line Engineer to join their Service Desk team in Salford. This role involves troubleshooting technical issues and managing customer incidents with professionalism.

Candidates should have proven experience with infrastructure solutions, excellent communication skills, and knowledge of ITIL practices. LIMA is committed to supporting its employees with competitive salaries and benefits.