2nd Line IT Support Engineer, London

Trailblaze IT; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking MSP as a 2nd Line IT Support Engineer, where your expertise will empower clients and enhance their IT systems. This hybrid role offers a unique blend of remote work and on-site visits across London, ensuring you deliver top-notch service to a diverse customer base. With a focus on innovation and professional growth, you'll troubleshoot technical issues, maintain IT infrastructure, and build strong client relationships. If you're ready to elevate your career in a collaborative and supportive environment, this opportunity is perfect for you.

Benefits

Company pension

Referral programme

Free parking onsite

Travel and expense reimbursement

Qualifications

• At least 2 years in a 2nd line IT support role.
• Proficiency in Windows Server, Active Directory, and Office 365.

Responsibilities

• Provide 2nd line technical support for hardware and software issues.
• Travel to customer sites across London for hands-on support.

Skills

Windows Server

Active Directory

Office 365

VMware

Hyper-V

Networking Concepts (TCP/IP, DNS, DHCP)

Cloud Technologies (Azure/AWS)

Excellent Communication

Customer-Focused Approach

Job description

Trailblaze IT have been providing IT services for over 10 years. We are looking for an experienced 2nd line engineer to join our friendly support team.

At Trailblaze IT, we believe in empowering our employees to excel. You’ll be part of a forward-thinking MSP that values innovation, professional growth, and exceptional client service. If you’re ready to take your career to the next level, we’d love to hear from you.

We're looking for a 2nd Line IT Support Engineer to provide expert assistance to our clients in a hybrid role combining remote work with on-site visits across London.

As a 2nd Line IT Support Engineer, you'll play a critical role in supporting our diverse customer base. You'll ensure our clients’ IT systems run smoothly while delivering a top-notch service experience.

Key Responsibilities

• Troubleshooting & Support:
  Provide 2nd line technical support for hardware, software, and network issues remotely and on-site.
• System Maintenance:
  Diagnose and resolve incidents, escalate complex issues when necessary, and implement solutions to enhance IT infrastructure.
• Client Engagement:
  Travel to customer sites across London to provide hands-on support and build strong client relationships.
• Documentation:
  Maintain accurate records of support activities, solutions, and technical documentation.
• Collaboration:
  Work closely with the 1st and 3rd line support teams to deliver a seamless service experience.

What we're looking for

• Experience:
  At least 2 years in a 2nd line IT support role, with exposure to customer-facing environments.
• Technical Skills:
  Proficiency in Windows Server, Active Directory, Office 365, and virtualisation technologies (VMware/Hyper-V).
• Knowledge of networking concepts:
  (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Experience with cloud technologies:
  (Azure/AWS) is an advantage.
• Soft Skills:
  Excellent communication, a customer-focused approach, and the ability to explain technical concepts clearly.
• Flexibility:
  Comfortable working remotely and traveling to customer sites across London. A valid UK driver’s license is highly desirable.

What we offer

• Hybrid work model with flexibility to work from home and on-site.
• Collaborative and supportive company culture.
• Travel and expense reimbursement for customer site visits.
• Competitive salary.

Perks

• Company pension
• Referral programme
• Free parking onsite

Apply now by sending a cover letter and CV to [e-mail]

NO RECRUITMENT AGENCIES PLEASE. Speculative CV’s sent by recruitment agents without prior agreement by Trailblaze IT will not be accepted and will be deemed property of Trailblaze IT, with no recruitment fee applicable.