Technical Support Engineer

JR United Kingdom; Crawley; On-site; GBP 30,000 - 42,000; Full time

Job summary

A renowned IT firm is looking for a Technical Support Engineer in Crawley. The role includes providing desktop support for software and hardware issues, alongside user training and deployment activities. Candidates should possess strong communication skills and have at least three years of IT support experience.

Qualifications

• Fluent command of English and positive telephone manner.
• Demonstrates strong understanding of ITIL incident management.
• Self-motivated with a commitment to excellent customer service.

Responsibilities

• Provide on-site desktop support for technical infrastructure.
• Deployment of software updates and new hire setups.
• Identify new business opportunities through customer interactions.

Skills

Interpersonal communication

Customer service aptitude

Troubleshooting

Technical problem-solving

Education

3 years in IT support

Tools

Microsoft OS

OS X

Job description

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Technical Support Engineer, crawley, west sussex

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Client:

Russell Tobin

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Level of Clearance - BPSS

Client - IT Renowned Firm

Duration - 3 Months Contract

Job Responsibilities:

• Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
• Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases.
• Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions.
• Develops project installation and escalation plans. Train users according to technical, release and security standards.
• Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.

Requirement.

• Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude
• Demonstrable experience and fluent command of the English language
• Excellent organizational skills and ability to troubleshoot remotely
• At least 3 years of experience in an IT support organization.
• Strong understanding of ITIL incident management, including upholding SLAs and communication to end users
• Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment
• Experience with researching complex issues with end user software and hardware
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Demonstrates clear desire to be a role model in customer service and execution of IT support.