2nd Line IT Support Engineer

ITSS Recruitment; Stafford; On-site; GBP 32,000 - 39,000; Full time

Job summary

ITSS Recruitment is seeking a 2nd Line IT Support Engineer for a Tamworth-based MSP role. You will handle Windows 11, Microsoft 365, Exchange, SharePoint, OneDrive, and security tooling within a client-facing environment. The position offers growth opportunities as the company expands and values innovative, collaborative problem-solvers.

Ideal candidates are self-motivated, possess strong communication and organizational skills, and are eager to learn across MS technologies and MSP operations.

Qualifications

• Strong foundation across Microsoft 365 stack and Windows environments.
• Willingness to learn and expand knowledge in MSP settings.
• Self-motivated, good communicator with strong problem-solving and organizational skills.

Skills

Windows 11

Microsoft 365

Exchange

SharePoint

OneDrive

Entra ID

Intune

Autopilot

Networking

DNS/DHCP

VPN

Firewalls

Endpoint Security

Windows Server 2016/2022/2025

MSP experience

Job description

2nd Line IT Support Engineer - up to 35K + 2x Overtime - Tamworth

An exciting new opportunity has become available for a 2nd Line IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.

We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

2nd Line IT Support Engineer experience:

• Windows 11 Operating Systems


• Microsoft 365 Administration


• Exchange, SharePoint & OneDrive


• Microsoft Entra ID, Microsoft Intune & Autopilot


• Networking,TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VLANs, VPNs, routing, switching & firewalls


• Firewall Experience (SonicWALL, Fortinet, Unifi, Watchguard)


• Endpoint Security (Sophos Anti-Virus, Sentinel One, Defender)


• Windows Server 2016/2022/2025


• Experience within an MSP or client facing environment

We are not expecting the 2nd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

You will be self-motivated 2nd Line IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 2nd Line IT Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.