2nd Line IT Support Engineer

TN United Kingdom; Hereford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global leader in HVAC manufacturing is seeking a skilled 2nd Line IT Support Technician for their Herefordshire office. The role involves maintaining IT infrastructure, troubleshooting issues, and supporting operations across the UK and Ireland. Candidates should have strong technical skills and experience with Microsoft technologies. This is a full-time office-based position with options for hybrid working.

Benefits

25 days Holiday (+ bank holidays)

Opportunity to purchase extra Holiday

Pension Scheme

Life Assurance Scheme

Cycle to Work scheme

Long Service Awards

Employee Assistance Programme

Access to Mental Health Support

Learning and Development Opportunities

Qualifications

• Experience in IT operations with proficiency in Microsoft technologies.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical support and maintain IT infrastructure.
• Troubleshoot issues and manage networks.
• Support operations across the UK and Ireland.

Skills

Troubleshooting

Problem Solving

Attention to Detail

Resourcefulness

Education

Bachelor's degree in computer science

Tools

Windows 10/11

Windows Server 2016-2022

Azure

Microsoft 365

SQL Server

SCCM

MDM tools

Job description

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Our client is a global leader in HVAC manufacturing, operating in 65 countries with UK offices based in Herefordshire and Colchester. They are currently seeking a skilled 2nd Line IT Support Technician to join their team at the Herefordshire head office.

The successful candidate will provide technical support and help maintain IT infrastructure, ensuring smooth IT operations across the UK and Ireland. Responsibilities include troubleshooting issues, managing networks, and performing system administration. The role is part of a wider international IT team, with colleagues based in the UK, Norway, and Sweden.

This role is a full-time office-based position in Herefordshire. There is an option for hybrid working on a 3-2 split.

2nd Line IT Support Job Overview

The 2nd Line IT Support role involves maintaining IT infrastructure, troubleshooting issues, and supporting operations across the UK and Ireland. Working within an international team, the candidate should have strong technical skills, experience with Microsoft technologies, and a proactive mindset to enhance service delivery and support seamless business operations.

2nd Line IT Support Job Requirements

• Bachelor's degree in computer science or relevant IT qualifications (preferred).
• Experience in IT operations, with proficiency in Windows 10/11, Windows Server 2016-2022, Azure, Microsoft 365, SQL Server, SCCM, and MDM tools.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and collaboratively in international teams.
• Attention to detail, resourcefulness, and a proactive mindset to improve IT service delivery.
• Experience with network configuration, application deployment, and IT infrastructure monitoring is a plus.

2nd Line IT Support Salary & Benefits

• 25 days Holiday (+ bank holidays)
• Opportunity to purchase extra Holiday up to 5 days per year
• Pension Scheme
• Life Assurance Scheme
• Cycle to Work scheme
• Long Service Awards
• Employee Assistance Programme & Access to Mental Health Support
• Learning and Development Opportunities

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.