2nd line IT Support Engineer

Wanstor; Bridgwater; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading IT services company in Bridgwater is seeking a 2nd line IT Support Engineer. You will provide first-class support, manage complex incidents, and oversee IT services at customer sites. Ideal candidates will have strong technical skills, experience in service desk operations, and a passion for delivering a high level of customer service.

Qualifications

• Experience with service desk environments and complex incidents.
• Expertise in handling escalated technical support.
• Ability to manage email services and setup configurations.

Responsibilities

• Provide escalated technical support and liaise with clients.
• Manage incidents and service requests according to security standards.
• Coordinate work across internal teams.

Skills

Technical Support

Client Liaison

Incident Management

User Management

Tools

Office 365

Active Directory

Azure AD

Windows Intune

Job description

Wanstor Bridgwater, England, United Kingdom

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Wanstor Bridgwater, England, United Kingdom

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We’ve been delivering innovative, award-winning IT solutions for over 22 years, and we’re still growing. Our team of 240+ passionate professionals thrives on solving complex challenges and creating real impact for our customers. Whether it’s managed services, infrastructure, or security, our work is grounded in strong partnerships and outstanding results. If you’re looking for a place where your skills are nurtured, your voice is heard, and your development is a priority, you’ll feel right at home here.

About the Role

We are seeking an experienced 2nd line Support Engineer to join our team and provide first-class support to our customers.

You will have honed your skills within a service desk environment and be ready to handle more complex incidents. You will also have experience with project-based work (migrations, rollouts, upgrades/patching) using automation tools.

The role includes ensuring the smooth operation of IT services at assigned customer sites. You will need to take ownership of all requests, managing the process through to completion while maintaining a high level of customer service.

Key Responsibilities

• Providing escalated technical support and client liaison for complex faults and services
• Handling incidents, service requests, and changes
• Managing services in accordance with security standards
• Coordinating work with internal Wanstor teams

Additional Responsibilities

• Managing email services in Office 365 & Microsoft Exchange, troubleshooting mail flow issues
• User management via Active Directory and Azure AD, including MFA and VPN setup
• Setting up and configuring Windows PCs and laptops, using MDM systems like Windows Intune
• Configuring Outlook and Exchange email on client devices
• Integrating Microsoft Office 365
• Managing assets and inventories with software tools
• Migrating customer sites and users to new infrastructure
• Creating deployment and change documentation
• Conducting IT infrastructure reviews with recommendations
• Opportunities for technical consultants to specialize and progress into 3rd line roles as they gain experience

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting

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