2nd Line IT Operations Engineer — SaaS & Cloud

Fuse Energy; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and equity

Biannual bonus

Fully expensed tech

Private health insurance

Breakfast and dinner allowance

Job summary

Fuse Energy is seeking a hands-on IT Operations Engineer (2nd Line) to keep our London offices and cloud footprint running at full speed. You’ll own the day-to-day tech environment, from Google Workspace to hardware, applications and end-user devices, solving problems end-to-end.

The role combines SaaS administration, scripting, automation with AI tooling, and on-site support across offices and external sites.

Qualifications

• Proven 2nd line IT experience in a fast-moving SaaS-based environment.
• Scripting ability in Python or Bash.
• Experience supporting end-user hardware (Windows/macOS).

Responsibilities

• Manage day-to-day IT operations across London offices and cloud.
• Administer SaaS apps like Google Workspace, Iru, Revolut People, Linear.
• Leverage AI tooling to automate repetitive IT tasks.
• Own office hardware issues including laptops and AV equipment.
• Provide 2nd line IT support and assist onboarding/offboarding.

Skills

2nd line IT support

Scripting (Python/Bash)

End-user hardware support

Debugging skills

SaaS IT environment

AWS

Networking certifications

Education

Bachelor's degree in a related field

Tools

Google Workspace

Iru

Revolut People

Linear

Job description

Fuse Energy is seeking a hands-on IT Operations Engineer (2nd Line) to keep our London offices and cloud footprint running at full speed. You’ll own the day-to-day tech environment, from Google Workspace to hardware, applications and end-user devices, solving problems end-to-end.

The role combines SaaS administration, scripting, automation with AI tooling, and on-site support across offices and external sites.