2nd-Line IT Helpdesk Engineer — Remote & On-Site
MSP Talent Bridge Ltd
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Job summary
MSP Talent Bridge Ltd is seeking a Level 2 Helpdesk Technician to provide remote and on-site support for a diverse client base across Windows, macOS and Linux environments. You will troubleshoot a wide range of IT issues, configure devices and accounts, and escalate complex problems to senior staff when needed.
The role emphasizes strong customer service, timely ticket resolution, and thorough documentation.
Qualifications
- Experience in a busy IT helpdesk environment, handling tickets effectively.
- Experience setting up devices and accounts, including mobile devices and email configuration.
- Proficiency with Office 365 administration, document management, and internal communications.
Responsibilities
- Provide remote support via phone, email, chat, or ticketing system.
- Diagnose and resolve hardware, software, networking, printers, scanners, and other device issues.
- Visit client sites for installations, maintenance, or repairs when needed.
- Escalate complex issues to senior technicians or external vendors.
- Maintain accurate records of tickets, incidents, and client interactions.
- Support internal systems and perform routine upkeep.
- Stay up to date with emerging technologies and best practices.
- Deliver high-quality customer service through professional communication and problem-solving.
Skills
Tools
Job description
MSP Talent Bridge Ltd is seeking a Level 2 Helpdesk Technician to provide remote and on-site support for a diverse client base across Windows, macOS and Linux environments. You will troubleshoot a wide range of IT issues, configure devices and accounts, and escalate complex problems to senior staff when needed.
The role emphasizes strong customer service, timely ticket resolution, and thorough documentation.
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