2nd Line IT Engineer

Optoma; Hemel Hempstead; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology provider is looking for a 2nd Line IT Engineer for their Hemel Hempstead office. This hybrid position involves providing technical support, managing network maintenance, and collaborating with cross-functional teams to enhance IT infrastructure. The ideal candidate should possess strong problem-solving skills and relevant IT certifications.

Benefits

Medical insurance

Dental cover

Pension scheme

Up to 30 days holiday per year

Qualifications

• Experience supporting laptops and desktops.
• Strong communication skills required.
• Basic understanding of cloud concepts.

Responsibilities

• Perform routine network maintenance and provide second-line support.
• Test and install new software and hardware.
• Maintain networks, hardware, and document systems.

Skills

Diagnose technical issues

Communicate technical problems

Problem-solving

Organizational skills

Attention to detail

Education

Relevant certifications (e.g., Microsoft Certified)

Tools

Office 365

Windows

Networking devices

Job description

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Vacancy: 2nd Line IT Engineer - Hemel Hempstead, Herts - Hybrid working available

Posted on 16/05/2024 | Hemel Hempstead, United Kingdom | See all our current vacancies

About Optoma

Optoma Europe Ltd is a leading provider of award-winning projection and digital display products for various environments. We are a passionate, customer-focused brand that aims to inspire and connect people through captivating visual experiences.

The Optoma Group has regional headquarters in Europe, the USA, and Asia Pacific, with established channels across three continents, providing reliable and innovative visual solutions worldwide.

We bring people together through visual storytelling, serving customers demanding seamless, innovative technology. We make our customers’ dreams possible.

As a global leader in display technologies, Optoma combines cutting-edge design and engineering to deliver solutions from home to office, classroom, and commercial spaces.

Remuneration

Optoma offers a competitive salary along with benefits such as medical insurance, dental cover, pension, and up to 30 days holiday per year, subject to service requirements.

Job Description

This is an exciting time to join us as we enhance our infrastructure, systems, and processes through the creation of Optoma Holding in the UK. This role is pivotal in connecting users, our outsourced IT partner, and the IT systems we deploy.

Expect to work on a variety of environments, gaining broad experience across projects.

Key Responsibilities

1. Perform routine network maintenance including backups, security measures, user account management, and logging.
2. Test and install new software, hardware, and peripherals.
3. Provide second-line support.
4. Maintain networks, hardware, and software as trained.
5. Monitor repair logs and coordinate repairs.
6. Check and maintain peripheral equipment such as printers and projectors.
7. Maintain equipment inventories.
8. Assist with procurement to ensure value for money.
9. Support teaching and learning by providing technical assistance.

Candidate Specification

You will collaborate with cross-functional teams, supporting IT initiatives and projects, and contribute to designing IT infrastructure solutions. You will also gain hands-on experience in various IT roles.

Key Skills and Competencies

1. Diagnose technical issues quickly, in person, over the phone, or via a ticketing system.
2. Communicate technical problems clearly to users at all levels.
3. Possess excellent communication skills, both spoken and written.
4. Strong problem-solving and proactive analytical skills.
5. Excellent organizational and multitasking abilities.
6. Attention to detail.
7. Experience supporting laptops, desktops, and printers.
8. Support and administration of Office 365.
9. Support for networking devices such as DHCP, Wi-Fi, routers, broadband.
10. Support for Windows and desktop software, including Microsoft Office.
11. Basic understanding of cloud concepts.
12. Previous experience in a similar role.

Essential Skills

1. Assist with backups, restores, and disaster recovery.
2. Monitor hardware/system performance and tune as needed.
3. Maintain system documentation and user accounts.
4. Install system-wide software and maintain secure operation of multi-user systems.
5. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+ are advantageous.